Hello guys!
Sorry for the delay. In the meantime, I could only write: "I'm still waiting for the response"...
When I started this thread, I forgot to mention some kind of corrosion on my iron's handpiece holder (the sleep function contact thing):
It's not a big deal to me as is the wobble problem.
Follow-up below:
My first mail to JBC about the issue was sent on 27.07.2015. Then, two days after they replied to wait for a reply... then, almost AFTER a month (20.08.2015) I decided to resend my email. Three days ago (24.08.2015) the offered me to take my unit for inspection, and then send me a replacement one. Today, (27.08.2015) after troubles with courier service, my unit is on it's way to JBC.
Until my problem isn't resolved, I won't post my personal feedback or review on this whole experience because I try to be objective as much as possible O0
Of course I'm without the soldering iron now.
I have tried to reply to your comments as best as I could. I didn't took any extra photos of the cases, because they wouldn't show a thing...
@GlowingGhoul, it's too late for it now... I have waited for a response from JBC so long, that European 14 day return policy has passed!
I'm curious how looks customer support with other brands. Anyone has experience?
@GreyWoolfe, as you can see, the case still isn't closed... Keep fingers crossed for me!
@nanofrog, the two plastic parts much, but are perfectly flush etc. There aren't any debris or left overy plastic parts...
No matter how much you loosen or tighten the screws it keeps on wobbling. Sometimes a little bit more or less but it is still enough to annoy.
@neslekkim, sorry to hear that your unit is also affected... I'm considering upgrade to DIT-2D if JBC offers some discount. I also hope that modular units have smaller risk of wobbling!
@DimitriP, thanks for your comment. I think issues like this shouldn't happen at this price point, the unit should be working and have passed the QC. I can't imagine buying 10 or more of these and having the need to fix each of them individualy. The unit should start paying for itself when you take it out of the box and put in on your bench. Consider that I live in eastern part of the Europe, where salary is still very low compared to western EU countries, I don't even try to compare it to American earnings... Or let me say it this way: in my country, the national lowest salary is as much as I have paid for this station. I personally like when my money is well spent, buying a quality electronics equipment is like investition to me.
As I wrote before there is no easy way to fix the issue, I think that even nonoriginal rubber feets would make it worse - it must fit well. In my case, the lower or upper (or both) parts of the case are bent.
@McCarthy, I agree with your point of view based on the Dave's teardown. In my case. I didn't want to take it apart because I want to have my quality issue/warranty claim done as fast as possible, as always there is slight chance that something may go wrong etc. Anyway, not happy to have the need to take apart the damn thing which is brand new!
@Shock, I love this one! "2010's Rants on forum for people to join crusade to take down manufacturer."
@et328, Thanks for info on your unit. As you said, they may come from the same faulty batch...
@nanofrog, I haven't noticed any plastic flashing, leftovers or any sharp points, debris etc. I think the cases are just bent (not easy to see) a bit and that's the main reason for the issue.
I confirm et328 words: "There are no plastic mould remains between the halves or around the spacers where screws attach the halves. If you loose all 4 screws, the base is stabile, it warps when you tighten the screws. " and "The case feels very sturdy and I even first thought that it's all die cast aluminium."
However in my case et328 solution didn't work - sometimes it wobbles more or little less. And as you know, I'm not going to glue it etc.
@dom0, I'm not an expert on this topic, but this sounds legitimate.
So, after all of this... I consider having the unit replaced with a new one that doesn't wobble but considering your replies I think this might be a lottery depending on the JBC quality control OR upgrade to modular model, the DIT-2D.
Thanks for your input and support