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New Fluke 87-V is broken

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ryann:
My parents were very nice to me for Christmas and bought me a Fluke 87-V multimeter.  I've worked with it since a few times, and I really like it.  Today, however, I seem to have killed it.

I wanted to put some labels on the multimeter.  I figured one label should go on the inside.  I took out the battery, lifted the back of the multimeter, and stuck the label on the back cover.  I put the cover back on, reinstalled the battery, and checked to make sure it still worked.

Well, it didn't.  I have no idea what I did.  I literally popped the cover off, and popped it right back on.  I made sure the mode selector switch on the inside was on the OFF position, I checked for foreign object debris, and I measured the battery voltage to make sure it wasn't dead.  Everything checked out well.

I did more investigation.  I took off the LCD & plastic plate, as well as the shield.  No FOD here.  I checked underneath the mode switch.  All the plungers? looked straight and springy, and the contacts on the PCB looked clean.

I have no idea what's wrong.  Fluke is closed today, so I plan on calling them tomorrow to see how well their lifetime warranty works.  In the meantime, please review the video below and give me some other non-warranty-voiding ideas.

Thanks,
Ryan Nazaretian

Here's the video.
https://www.youtube.com/embed/rSrLYSoCnyM

ryanblace:
Take it apart again and make a video of it operating without the front cover like the picture. You can rotate the white selector (there is an arrow on it) with an allen key.  I have a feeling that the selector isn't lined up correctly.

retiredcaps:
ModemHead's blog post gives an idea of how it works (could be specific to the original 80 series)...

http://mrmodemhead.com/blog/fluke-83-dmm-repair/

"Also, there is the potential to engage the switch hub with the knob via its hexagonal shaft in such a way that it is not aligned properly.  This would allow the switch hub to be rotated beyond where it normally stops."

ryann:
I don't think that's an issue here.  I recorded a video, but I have to edit it because my mom and our puppy walked in while I was recording...  It's clearly lined up properly.

College kid at home problems...  :-\

ModemHead:
The V generation does not have the PTF/voltage-divider style code switch on the back, so it can't be that.  (No rotary switch self-test either.)  But there's obviously something wrong with the rotary switch, specifically that portion of it that indicates which function is selected, to the micro-controller.  It's out of sync with how the front end is configured, hence the non-sensical results.

I haven't taken any of 'V' generation units apart, and I haven't seen any publicly available schematics for it either, so I can't come up with any more specific advice.   :-\

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