Products > Test Equipment

New Hantek DSO2X1X models?

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gritzlaszlo:
Hi!
I have a DSO2D15. After a couple of minutes of use it started to show the following symptoms.

https://drive.google.com/file/d/1ByR_9ueos3tpGteahgUM_qE_qPZ1a33M/view?usp=share_link

I waited the recommended 30 minutes of warmup and then tried to do calibration, but it escaped with error message (at the beginnig of the process).

I did full restore with platform tools. The problem still exists.

I have no idea whether it is a hardware or software problem.

Can anyone help me, what are the steps of the calibration process? It could take me closer to the truth :)

Thanks,

Laszlo

DavidAlfa:
Perhabs wrong fpga firmware.
Try installing 3102, calibrate again, if getting error then try 3202 or 3205.
If still failing, it might be a hardware issue.

gritzlaszlo:
Thank you David!
Unfortunately, it seems to be a hardware error.
I tried three different FW versions you suggested. No positive result.
I'm afraid I have to continue exchanging mails with the factory...
So far they have only had ineffective suggestions...
Thank you very much again.

michael41742:
Need help!
Can't get my new 2D10 working with DSO software under Win11.
Windows Device Manager shows properly installed USB device driver but Keysight Connection Expert 2022 still doesn't recognize the scope  :-//

vistorik:

--- Quote from: michael41742 on February 22, 2023, 12:12:01 pm ---Can't get my new 2D10 working with DSO software under Win11.

--- End quote ---
The DSO software is not compatible with Win11. Try Win10. See some posts above.

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