Products > Test Equipment
New Keysight DC Power supply announced!
tautech:
--- Quote from: tautech on September 16, 2022, 01:06:40 am ---
--- Quote from: EEVblog on September 16, 2022, 12:08:50 am ---
--- Quote from: nctnico on September 15, 2022, 09:42:13 pm ---Please stop polluting threads! That song is getting old.
--- End quote ---
Is this link spamming is happening on other Keysight threads?
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Some, and for the unwary of KS current policies readers have a right to know how they might be received should they need to contact HQ, shouldn't they ?
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Dave, Call Ian at Trio and get it from the horses mouth. Daniel from KS was at one time quite active here but has seemed to have pulled back since the changes in HQ policy and the changes are real if you were to take some time to properly research it as they have deemed their products only suited for professional use.
With reduced HQ support and statements like only for pro use it's only fair for forum members to warn others they might not get the support that KS historically gave.
Don't shoot the messenger.
edpalmer42:
The Keysight (Australia) Terms of Sale document from their ebay store basically says "When you buy from us you agree that you are not using the equipment for personal, domestic, or household use. If you are using our equipment for those uses, we cancel any software licenses and void the warranty". Support isn't mentioned, but the implication is obvious. The same section is present in documents from other countries including the U.S. and Canada.
https://www.keysight.com/au/en/assets/ndx/9018-60025/exhibits/9018-60025.pdf See section 7(j) on the third page.
One reason that it seems to be getting mentioned alot is that it's new and bizarre. Once everyone knows not to try to buy from Keysight, there won't be any need to mention it anymore.
Ed
xrunner:
--- Quote from: tautech on September 20, 2022, 07:37:40 am ---Dave, Call Ian at Trio and get it from the horses mouth. Daniel from KS was at one time quite active here but has seemed to have pulled back since the changes in HQ policy and the changes are real if you were to take some time to properly research it as they have deemed their products only suited for professional use.
With reduced HQ support and statements like only for pro use it's only fair for forum members to warn others they might not get the support that KS historically gave.
Don't shoot the messenger.
--- End quote ---
The Ebay Keysight store doesn't have anything for sale anymore either -
https://www.ebay.com/str/keysight
In another thread where this was being discussed I told the posters I'd directly ask the people who run the Ebay Keysight store whether they can sell the used equipment to hobbyists. I sent them a message on Ebay. They didn't say "yes sure we love to sell to hobbyists what can we help you with! They referred me to the terms of sale which says the products aren't suited for home hobbyist use. They want nothing to do with hobbyists anymore.
switchabl:
--- Quote from: xrunner on September 20, 2022, 11:15:38 am ---In another thread where this was being discussed I told the posters I'd directly ask the people who run the Ebay Keysight store whether they can sell the used equipment to hobbyists. I sent them a message on Ebay. They didn't say "yes sure we love to sell to hobbyists what can we help you with! They referred me to the terms of sale which says the products aren't suited for home hobbyist use. They want nothing to do with hobbyists anymore.
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I don't know if this really should be discussed in this thread. Still, I don't think this language is uncommon ("we only sell to business customers", "only suitable for professional use", etc). But many companies seem to have a "don't ask, don't tell" policy in practice. Basically, as long you don't explicitly state that you are buying for personal use or ask for clarification like you did, they just ignore it.
This is clearly about consumer protection laws (return policy, warranty, dispute resolution, but also additional safety or EMC regulations that may apply).
Bud:
--- Quote from: tautech on September 20, 2022, 07:37:40 am ---Daniel from KS was at one time quite active here but has seemed to have pulled back since the changes in HQ policy
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There had no been an official Keysight policy about Daniel's participation. As far as i remember he was "allowed" to do it at his discretion.
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