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new killer scope in town - a true game changer from R&S - RTB2002 & RTB2004

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Darkover:

> RTB2000 is not 12 bit.

Ups, I invented two more bits.  ;)
However, it is noisefree enought that I enjoy it and I think it is very seldom that
I need the gain of 1x probe, especialy if I had to pay with lower bandwith.

Olaf

pdenisowski:

--- Quote from: electronix27 on April 28, 2024, 05:00:48 pm ---According to the Rhode and Schwarz website, I could purchase new probes directly from the company.  Support told me as an individual, not a company or part of a company, they could not help me.  Something about being in the process of changing the way they deal with non company purchasers.  Maybe US market only.

Part of the reason I purchased this scope for the higher cost was the claimed superior support.  Other companies may have the same protocol.  Nonetheless my last Rhode and Schwarz purchase.

--- End quote ---

Did support say they could not answer technical questions or that they could not help you purchase accessories as an individual?  This is an important distinction.

electronix27:
Told me I had to purchase new probes from supplier, Tequipment was listed in my email as the supplier.  The only place I found these in stock in US.  Also spoke to R&S via phone.  For me, same as could not help me, I mentioned what was posted on their own website.  Again I was told R&S was changing policy for how they deal with non company individuals.

pdenisowski:

--- Quote from: electronix27 on April 30, 2024, 06:37:27 pm ---Told me I had to purchase new probes from supplier, Tequipment was listed in my email as the supplier.  The only place I found these in stock in US.  Also spoke to R&S via phone.  For me, same as could not help me, I mentioned what was posted on their own website.  Again I was told R&S was changing policy for how they deal with non company individuals.

--- End quote ---

Thanks.  I'm not surprised if we are referring individuals (vs. companies) to distributors for purchasing accessories:  we don't really operate a "web store" in the United States, and most of our partners are very well stocked and can ship quickly (and are the same price as buying from us).

But I don't think our support model has changed with regards to individuals versus companies.

electronix27:
As mentioned I wanted RT-ZP03 probes, could only find The 10X only attenuation S probe.  Didn’t know that before arrival, RT-ZP03S is listed incorrectly on Tequipment website as 1X/10X.  The supplier didn’t know the difference, and I had no other option.  They didn’t contact me back.  So when I say R&S couldn’t help me, the supplier is my only contact for representation from the Rhode and Schwarz company.  R&S Support didn’t even want to talk to me about this at first until I contacted Tequipment beforehand, where I had purchased the scope.  That was a process.

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