Products > Test Equipment
new killer scope in town - a true game changer from R&S - RTB2002 & RTB2004
skander36:
No, all browsers behave the same.
I will open a ticket.
I hope that is an error.
skander36:
Ticket has been resolved in new R&S style :)
I need to ask for firmware from the dealer I bought he oscilloscope ...
" Dear Customer,
Ticket xxxxxx has been resolved.
The resolution proposed is:
As your scope was bought by the distributor Batronix GmbH & Co. KG you have to contact your distributor Batronix GmbH & Co. KG about this question.
If you need further assistance on this ticket please login to our Support Center or contact us via email.
If no response is received, this ticket will automatically close in 60 days.
If you prefer to contact Customer Support via phone, please choose the appropriate number for your region here."
skander36:
After contacting Batronix and they confirmed me that they will be able to provide me with firmware once it will be out i received a new email from R&S that stated that now I can access Download section immediately.
Indeed, now after login I was able to download Firmware, user manual and other documentation, even if the page still show "Premium content access".
Yesterday I was asked on a R&S site pop-up page to confirm the details of my account.
Now I don't know if account verification, Batronix, or the protests from EEV forum conducted to restoring of the access to Downloads section.
alonsojar:
--- Quote ---Now I don't know if account verification, Batronix, or the protests from EEV forum conducted to restoring of the access to Downloads section.
--- End quote ---
Congrats, but it seems (from the name of the captured screen you're inserting) you're using an "enterprise" mail to register, not a generic gmail, hotmail etc. and this happens to be the sin for many of us. True?
J. Alonso
skander36:
--- Quote from: alonsojar on November 06, 2024, 05:27:18 pm ---
--- Quote ---Now I don't know if account verification, Batronix, or the protests from EEV forum conducted to restoring of the access to Downloads section.
--- End quote ---
Congrats, but it seems (from the name of the captured screen you're inserting) you're using an "enterprise" mail to register, not a generic gmail, hotmail etc. and this happens to be the sin for many of us. True?
J. Alonso
--- End quote ---
Yes that is true. This is why I was surprised that I loose access ...
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