However, R&S still wants to sell to everyone and will now only support businesses. These days it's easy to support "consumer" products with a simple website, manuals and Firmware.
Separate to these issues in Australia my RTB2004 failed with two faults, the keyboard was unresponsive and the LAN access stopped working, it was successfully repaired under warranty, with good service and no complaints. They even wanted me to give feedback on customer service, but you guessed it I was denied access to log on.
The other issue was one of calibration, the price quoted was equivalent to a Rigol scope! I declined as the unit self-calibrates mostly with the timebase the only exception, thanks to the eevblog members providing a way to do that using a GPS locked 10Mhz, which is easily acquired at very reasonable prices.