Products > Test Equipment
Panel buttons/keyboard mapping is wrong in SDS1104X-E, general panel issues
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silencer_ar:
Hello!

About a month ago my sister in law, who had to travel to Seattle, brought me an SDS1104X-E which I bought through Amazon. I live in Argentina, and now the oscilloscope is here with me.

I've been going through the manual and getting to know the UI, but noticed that there seems to be something really wrong with the buttons panel. Some buttons are not properly mapped. According to the keyboard self test:

3rd soft key to the left -> Menu
Save/Recall -> Channel 4
Aquire -> Channel 2
Display/Persist -> Channel 3
Ref -> Channel 1
Horizontal Zero (clicking the knob) -> Vertical Fine adjust (clicking the knob)

There are some more I didn't put here.

This happens as soon as I turn on the device. If I use it for a while, eventually part of the panel becomes unresponsive, for instance, vertical and horizontal knobs will stop responding at all. I've already tried updating the firmware.

I've written a message to Siglent through their site, but I'm not holding my breath about them having service support in Argentina, so I'm wondering if you might have any ideas about what could be happening. Maybe there's something I can check myself?

thank you!
tautech:
Welcome to the forum.

I've sent a message to Siglent NA whom stock Amazon to contact you directly.
You might also send me your email via PM so I can forward it to them.
silencer_ar:
Thank you Tautech! I've sent you a PM with my email and the order number.
tautech:

--- Quote from: silencer_ar on August 09, 2023, 11:26:54 pm ---Thank you Tautech! I've sent you a PM with my email and the order number.

--- End quote ---
All sorted, Siglent NA now have your details so expect contact once they analyze your problem.
silencer_ar:
Thank you so much tautech :) I'll be waiting for a message from them, then.
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