Anker respons
As of the information provided, there is no indication that later revisions of the PowerCore 24 (Anker 737) include the ability to output 12V PD.
Here what we can read on the Anker support about Mavick charger issue due to the missing 12V:
Therefore, our engineer will improve our power bank and add the charging ability at 12V in the near future, which should help to be better compatible with the DJI Mini 3 Pro.
Maybe communication between Anker services is like Boeing communication
[url=https://ankertechnologycompanyltd.my.site.com/ankerenexternal/s/article/Why-does-the-UVP-warning-appear-on-the-Anker-737-PowerBank-s-screen-when-charging-a-DJI-Mini-3-Pro]https://ankertechnologycompanyltd.my.site.com/ankerenexternal/s/article/Why-does-the-UVP-warning-appear-on-the-Anker-737-PowerBank-s-screen-when-charging-a-DJI-Mini-3-Pro[/url]
Anker respons
If some users claim that they got 12V PD output, it might be due to a misunderstanding or a specific interaction with their devices that could be misinterpreted as 12V support.
No there is no misunderstanding about the result of the PD negotiations!
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Compare your PD listener result with mine post #10, if you think my fnb58 add 12V capatibility, why yours doesn’t post#9 ?
Let's see what Anker responds, as you're quoting a technician from Anker support that was under the clear-cut belief that no variants of A1289/Anker737 had 12V PD implemented, but Anker got quite a portfolio of products, so there is a chance they (fx western orientated support technician) simply aint up to date if there are changes. and perhaps regional..
Not to mention, it could also be relevant to get an idea of what serie-nr or production stats new revisions took place - but as I exampled to you above, my unit doesn't carry PD 12v from its native TypeC PD sockets, so that should be written in stone by now, PD-listener screenshot or not - and likely the same with most units here in the West.
Been an issue for some since the Anker 737 came out a year or two back and seems to go hand in hand with Apple's lack of 12V PD.
https://www.astroworldcreations.com/blog/powering-your-rig-with-usb-power-deliveryYou seem to be in Thailand, and your Anker737 still got screencover on it, so I reckon you likely just got it... where did you purchase it from, local in Thailand, or CN import like Aliexpress etc?
Here in Europe, the 737 looks to be on the verge of being discontinued and not in stock, seemed they were cleared at a reduced price.
https://www.anker.com/eu-en/products/a1289?ref=naviMenu&variant=42109767549118Anker refers to newer models, like the Prime series..
in the USA they also seem to be clearing stock of older 737 units with a -40% to 45% reduction 159/149 down to 91US
https://www.anker.com/products/a1289?variant=41974285041814Or maybe they are simply clearing stock, of older revisions..
No the FNB58 will not add missing sources capatibilities,
Ofcourse it does.. FNB58 are able to add missing ablelities , it will even give you 12V PD on powerbank units that don't have it
- as explained my unit doesn't support 12V PD (like most units) but the FNB58 can in fact recreate a 12V PD protocol, even from a socket that aren't intended for any PD support, like USB-A, - the FNB58 does it by converting the Qualcomm fast-charge into 12V PD power delivery signal.
So 12V PD products can trigger and run on 12v PD signal from the Anker737, but it's limited to sub 30W (12v/2.5A) its called "QC to PD converting", and its limited to the older power delivery standard PD 2.0.
Alongside the FNB58 offers the ability to regulate the voltage down to your heart's desire by giving access to different voltage adjustment protocols that both Qualcomm & Power Delivery have, alongside other vendors' semicharge protocols.
Anyway - as mentioned, it's a shame with your new power bank, and its doesn't work with your new Rigol scope as it's a nice power bank..
as you can see above' my unit (Anker737) does in fact work with Rigol's new TypeC products and it doesn't make a 12v dip, it stays continuously at 15v from scratch to boot, so maybe you can put your hat on the tiny "hope" that Rigol can change it thru future firmware..