Problem generating Rigol Bundle 'download' from License Key and S/N

[6SN7WGTB]

Have a Rigol MSO5xxx and it came with a software bundle, all official.

Going to the Rigol license website: http://licenseen.rigol.com/CustomerService/ProductRight_EN

And entering my bundle key in the XXXX-XXXX-XXXX-XXXX and 'scope S/N I get an error:

"Query error, please contact RIGOL"

If I try again, unsurprisingly I get a different error as it now believes the key is bound to a device:

"key used in other sn"

Has anyone else had this?

Safari 16.1, MacOSX 12.6.1 - and no, I don't want to use Firefox or Chrome...

[tautech]

Have a Rigol MSO5xxx and it came with a software bundle, all official.

Going to the Rigol license website: http://licenseen.rigol.com/CustomerService/ProductRight_EN

And entering my bundle key in the XXXX-XXXX-XXXX-XXXX and 'scope S/N I get an error:

"Query error, please contact RIGOL"

If I try again, unsurprisingly I get a different error as it now believes the key is bound to a device:

"key used in other sn"

Has anyone else had this?

Safari 16.1, MacOSX 12.6.1 - and no, I don't want to use Firefox or Chrome...

Sounds like the license key has already been redeemed for another instrument.

[6SN7WGTB]

[/quote]
Sounds like the license key has already been redeemed for another instrument.
[/quote]

I would have said so, yet this is the second key they've given me...

[RoGeorge]

IIRC you should only introduce the characters, without any dashes '-' or space separators.

[6SN7WGTB]

The website doesn't allow the "-" to be added, you just type the numbers/letters and it 'auto jumps' from each 4-character box to the next, with the dash hard-coded in the page.

[mwb1100]

I had a different problem getting my bundle keys from that website (it just seemed to not do anything at all when I clicked submit).  I sent an email to support and got it sorted  in a day or two.