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Problem generating Rigol Bundle 'download' from License Key and S/N

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6SN7WGTB:
Have a Rigol MSO5xxx and it came with a software bundle, all official.

Going to the Rigol license website: http://licenseen.rigol.com/CustomerService/ProductRight_EN

And entering my bundle key in the XXXX-XXXX-XXXX-XXXX and 'scope S/N I get an error:

"Query error, please contact RIGOL"

If I try again, unsurprisingly I get a different error as it now believes the key is bound to a device:

"key used in other sn"

Has anyone else had this?

Safari 16.1, MacOSX 12.6.1 - and no, I don't want to use Firefox or Chrome...

tautech:

--- Quote from: 6SN7WGTB on November 30, 2022, 08:48:39 am ---Have a Rigol MSO5xxx and it came with a software bundle, all official.

Going to the Rigol license website: http://licenseen.rigol.com/CustomerService/ProductRight_EN

And entering my bundle key in the XXXX-XXXX-XXXX-XXXX and 'scope S/N I get an error:

"Query error, please contact RIGOL"

If I try again, unsurprisingly I get a different error as it now believes the key is bound to a device:

"key used in other sn"

Has anyone else had this?

Safari 16.1, MacOSX 12.6.1 - and no, I don't want to use Firefox or Chrome...

--- End quote ---
Sounds like the license key has already been redeemed for another instrument.

6SN7WGTB:

[/quote]
Sounds like the license key has already been redeemed for another instrument.
[/quote]

I would have said so, yet this is the second key they've given me...

RoGeorge:
IIRC you should only introduce the characters, without any dashes '-' or space separators.

6SN7WGTB:
The website doesn't allow the "-" to be added, you just type the numbers/letters and it 'auto jumps' from each 4-character box to the next, with the dash hard-coded in the page.

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