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| Re-enabling options on an Agilent DSO81204A? |
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| Mr Nutts:
Keysight was the first thing I tried but they said the scope is obsolete and that they can't get the keys for me. I don't think it's a problem if you generate some numbers for a scope that has been obsolete for a while. I mean it's not that Keysight would lose any business. I don't care for this VSA software whatever it does but I'd really like to get the other options back. |
| Pinkus:
--- Quote from: Mr Nutts on July 04, 2018, 07:47:57 pm ---Keysight was the first thing I tried but they said the scope is obsolete and that they can't get the keys for me. --- End quote --- Oh really - even if you have the invoice? This is pretty disappointing. So if a device is obsolete, is it no longer supported in any way? I expected better from Keysight. Maybe it would be helpful to contact David from Keysight (Keysight_DanielBogdanoff here on the forum) directly. He sometimes makes the impossible possible and he is a real win for Keysight, as he adds a lot to Keysights reputation here on the forum. |
| Mr Nutts:
I have *copies* of the invoices for the options which are so bad they are barely readable (propably copies of copies of copies, with scribblings and cut off heading, probably because someone wanted just the option list on it). And Keysight said they wouldn't have needed them anyways but for these obsolete scopes they can no longer get or generate option keys. They were really nice and apologetic, but they said there's nothing they could do (one even went back to ask in the relevant department). And I can't blame them, it's an obsolete scope after all. Not sure what you expect, really, obsolete means obsolete for a reason. You can't expect them to keep software and databases of obsolete products around forever because if they do it still costs them money. And for what, a few hobby buyers who aren't their customer in the first place? They could have published a last update enabling all options, but then which manufacturer would do that? |
| mikeselectricstuff:
--- Quote from: Mr Nutts on July 05, 2018, 09:22:18 am ---They could have published a last update enabling all options, but then which manufacturer would do that? --- End quote --- ISTR TEK did this for one obsoleted line of scopes However if you can no longer buy options, then any moral objection to hacking is gone :D |
| Mr Nutts:
I think lecroy did it as well for some really old scopes. I don't think anyone cares what we do with these old Infinum scopes. It's not that even if a hack was available that Keysight's customers would all start buying obsolete Infinum dcopes ;) On the other side, it could well turn out to bind people to the brand (at leadt until they change name again :-DD ) so that later in their career they buy Keysight instead of Lecroy or whatever. :box: |
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