Author Topic: Refusing delivery from AliExpress?  (Read 1612 times)

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Online ataradov

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Re: Refusing delivery from AliExpress?
« Reply #25 on: October 20, 2020, 08:06:38 am »
OP, RTFM:
This is a wonderful read, I wonder if it works like this in practice.

I recently had somewhat expensive order not delivered, so I decided to use the AliExpress buyer's protection program and requested a refund. This was justified, since the tracking number they provided never left the country of origin, so local post was not to blame.

Well, it did not work out exactly as expected. I've got a refund for about half the order. The system for some reason asks you to enter the amount you want to refund (all of it, always), and does not let you enter the number higher than some random number. Without doing that you are not even getting the request in, and once you do that number you are essentially committed to it.

I tried to ask where did this number come from, and they quickly went into the language barrier mode.

I just agreed to get whatever I could and moved on with my life. But I can't say I was entirely satisfied with the process.
Alex
 
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Online blueskull

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Re: Refusing delivery from AliExpress?
« Reply #26 on: October 20, 2020, 08:08:32 am »
It is not a loophole, it is mandated by law in the EU. As a buyer, you have 30 days 2 weeks, to change your mind for an online purchase, and to send back, or refuse the delivery of something.

That won't work outside EU. While US laws require a 14-day return period, the law doesn't state if a restocking fee is illegal. Amazon's T&C says there will be a 15% fee though I was never by it, partly because I rarely return items.

I think they have a credit system that if the big data thinks you are a nasty customer, they will extend you less courtesy, just legal minimum, and if you are a generous customer, they will extend you more courtesy.

The EU is a less competitive and slow paced society with overall higher income, better education and sense of morality.

If the same applies to US where wealth gap is still large and raw capitalism still exists, you will get people buying computers, mining for 14 days (or reviewing or whatever), return for free and order a new one, guaranteed.

I know a few review video entrepreneurs in the US doing exactly this, exploiting BestBuy's 14 day loophole to get free demo units. I must confess that myself have done that too for finding laptops with defect-less LCDs that exceed legal minimum requirement (of 3 bad pixels per million pixels).

Some leading eCommerce platforms in China, like JD.com and Tmall.com, also offered this, and it was quickly abused by miners and overclockers to a degree that they couldn't offer this anymore.

Moreover, for some people, even if they don't care about overclocking themselves, they will still exploit this service and bin the best chips, sell them as more expensive guaranteed overclockable chips and return the rest to gain economy advantage.
 

Offline Fungus

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Re: Refusing delivery from AliExpress?
« Reply #27 on: October 20, 2020, 10:04:23 am »
Has anyone here (I’m in USA) refused a delivery from AliExpress? I use the term “refused” because that’s the proper terminology the Postal Service uses. Apparently any addressee can refuse delivery and the package will be returned to the sender.

I don’t have to pay for this service, it’s a right of all domestic addressees as long as the package is not opened.

That doesn't mean the post office has to send a heavy package all the way back to China for free.

The key word is: "domestic". For domestic mail the cost of the returns is built into the price of the postage stamps.

International? Not a chance. Most likely they'll dump/destroy it.

 

Offline sleemanj

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Re: Refusing delivery from AliExpress?
« Reply #28 on: October 20, 2020, 10:59:46 am »
It is not a loophole, it is mandated by law in the EU.

Yeah, I'm sure that the random Aliexpress seller in Shanghai is real worried about about any supposed EU law.  Their concern about right-to-return is probably right up there with their concern about CE compliance.

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Online tautech

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Re: Refusing delivery from AliExpress?
« Reply #29 on: October 20, 2020, 11:08:41 am »
OP, RTFM:
This is a wonderful read, I wonder if it works like this in practice.

I recently had somewhat expensive order not delivered, so I decided to use the AliExpress buyer's protection program and requested a refund. This was justified, since the tracking number they provided never left the country of origin, so local post was not to blame.

Well, it did not work out exactly as expected. I've got a refund for about half the order. The system for some reason asks you to enter the amount you want to refund (all of it, always), and does not let you enter the number higher than some random number. Without doing that you are not even getting the request in, and once you do that number you are essentially committed to it.

I tried to ask where did this number come from, and they quickly went into the language barrier mode.

I just agreed to get whatever I could and moved on with my life. But I can't say I was entirely satisfied with the process.
Aliexpress is pretty good, far better than poxy Epay where a seller can cancel your purchase if they feel like they might have sold it for more. Some Ahole seller did that to me a little while back on a P6021 current probe that I'd sniped for a what I thought was a fair price but instead the hungry Ahole pulled the plug and wouldn't go through with the sale. Prick !

Had stuff not turn up from Aliexpress but the resent item was received and I particularly like the concept of how Escrow holds your funds until you confirm receipt of goods.

IMHO the Aliexpress platform is too good to abuse.
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Offline NANDBlog

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Re: Refusing delivery from AliExpress?
« Reply #30 on: October 20, 2020, 01:31:58 pm »
Your refund must include any shipping charges you paid when you made your purchase.
This is for the original shipping to you. Who pays for the return shipping?
I'm not sure. By the looks of it, you have to pay for the shipping back yourself.

It is not a loophole, it is mandated by law in the EU.

Yeah, I'm sure that the random Aliexpress seller in Shanghai is real worried about about any supposed EU law.  Their concern about right-to-return is probably right up there with their concern about CE compliance.


I'm sure they dont care. As 95% of the people of the world doesnt seem to care, that we are actively making living on this planet more and more miserable for everyone.
 

Offline iXod

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Re: Refusing delivery from AliExpress?
« Reply #31 on: October 20, 2020, 01:53:08 pm »
Reply from seller: “Return item to AliExpress US warehouse and initiate a dispute. Your money will be returned to you.”

A lot of questions in that statement, but also several answers.
« Last Edit: October 20, 2020, 04:52:56 pm by iXod »
 

Offline evac

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Re: Refusing delivery from AliExpress?
« Reply #32 on: October 20, 2020, 10:10:08 pm »
Aliexpress is pretty good, far better than poxy Epay where a seller can cancel your purchase if they feel like they might have sold it for more. Some Ahole seller did that to me a little while back on a P6021 current probe that I'd sniped for a what I thought was a fair price but instead the hungry Ahole pulled the plug and wouldn't go through with the sale. Prick !

Had stuff not turn up from Aliexpress but the resent item was received and I particularly like the concept of how Escrow holds your funds until you confirm receipt of goods.

IMHO the Aliexpress platform is too good to abuse.

I've had the opposite experience and recently mostly switched to eBay for all my "far-east" purchases.

Bought an item worth ~€70, which was shipped by some generic Chinese shipping service that included tracking.
At some point, the tracking showed the item as delivered, although no package ever arrived. Checked with neighbors, was not left anywhere near the entrance, I receive countless packages at this address and never had an issue.
The tracking number is only valid on the company's tracking page, and is not recognized by the local post so I had no way to investigate what happened on my own.

Opened a dispute, seller stated that he would check with the shipping company but did not reply after several days (was expecting that), Aliexpress stepped in and after review sided with seller without even waiting or pushing the seller to provide additional information.

On one hand it's sort of expected that with the amount of orders they process they don't care too much about such types of complaints, but this wasn't exactly a cheap throw-away item so I was hoping for a bit more effort put into the review process.
eBay certainly has issues and for some items I can't find any other source than Aliexpress, but this experience left me quite scared of ordering anything of real value from there.
 

Offline S. Petrukhin

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Re: Refusing delivery from AliExpress?
« Reply #33 on: October 21, 2020, 12:31:26 am »
Reply from seller: “Return item to AliExpress US warehouse and initiate a dispute. Your money will be returned to you.”

A lot of questions in that statement, but also several answers.

As you can see, the seller and Aliexpress do everything possible for you. But usually when returning a parcel in a transaction with other countries where there is no Aliexpress warehouse, the money is returned only after the parcel is received back to the seller and the amount of non-return is deducted from the amount of delivery in both directions. I do not know the laws of the United States, I think they are similar to the laws of Russia, and we can return the product within 14 days without any reason, but at the expense of the buyer and if it was not unpacked. For the return of unpacked goods, the reason specified in the law is required.
And sorry for my English.
 

Offline S. Petrukhin

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Re: Refusing delivery from AliExpress?
« Reply #34 on: October 21, 2020, 12:43:51 am »
OP, RTFM:
This is a wonderful read, I wonder if it works like this in practice.

I recently had somewhat expensive order not delivered, so I decided to use the AliExpress buyer's protection program and requested a refund. This was justified, since the tracking number they provided never left the country of origin, so local post was not to blame.

Well, it did not work out exactly as expected. I've got a refund for about half the order. The system for some reason asks you to enter the amount you want to refund (all of it, always), and does not let you enter the number higher than some random number. Without doing that you are not even getting the request in, and once you do that number you are essentially committed to it.

I tried to ask where did this number come from, and they quickly went into the language barrier mode.

I just agreed to get whatever I could and moved on with my life. But I can't say I was entirely satisfied with the process.

If you do not receive the parcel, Aliexpress returns the money in full, but you should pay attention to the seller's obligations icon on the product page. Not all sellers agree to guarantee a full refund. By paying for the order, you automatically agree to the seller's terms and conditions. I have never been refused a full refund if the product is not delivered. But I very rarely buy something expensive on Aliexpress. You need to understand that the seller on Aliexpress can work as a builder or janitor, for example, and in the evening process orders, go buy them 2-3 times cheaper in the Chinese market and send them to you.
And sorry for my English.
 

Online bdunham7

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Re: Refusing delivery from AliExpress?
« Reply #35 on: October 21, 2020, 12:49:23 am »
Has anyone here (I’m in USA) refused a delivery from AliExpress? I use the term “refused” because that’s the proper terminology the Postal Service uses. Apparently any addressee can refuse delivery and the package will be returned to the sender.

I don’t have to pay for this service, it’s a right of all domestic addressees as long as the package is not opened.

I’ve changed my mind about a power supply I ordered. The product description says returns are accepted providing return shipping is paid by the buyer.

I haven’t contacted the seller yet, I thought I’d get a little history from the EEV group first.

Does refusing delivery result in a no-cost (for either of us) return trip back to the seller? If so, this saves me a lot and meets the seller’s requirements.

Looking for the benefit of anyone who’s been here before.

Thanks.

I'd suggest  you review Aliexpress rules on refusal and buyer protection.  I know that on eBay, refusing a package is the very worst thing a buyer can do.  No product and no refund is a common result.  Whether or not the return trip costs someone money isn't the question, it is whether Aliexpress is going to refund your money.  Or, if you are going to try to get a chargeback from your CC, whether being banned from Aliexpress is worth it.
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Offline iXod

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Re: Refusing delivery from AliExpress?
« Reply #36 on: October 21, 2020, 05:49:14 am »
What say all you nay-sayers just cool it with the doom-and-gloom? Every message from the seller has been guiding me to wait for the package and file a Dispute (and I can’t do this until 10 days have passed from the ship date). He is showing every sign of willingness.
 

Offline Nusa

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Re: Refusing delivery from AliExpress?
« Reply #37 on: October 21, 2020, 06:39:00 am »
What say all you nay-sayers just cool it with the doom-and-gloom? Every message from the seller has been guiding me to wait for the package and file a Dispute (and I can’t do this until 10 days have passed from the ship date). He is showing every sign of willingness.

Naturally! You can't return something before you receive it! If for any reason you never receive the package, then this whole plan is moot and you must file a dispute for not received instead.

For now you can only wait until it either arrives or the shipping window is about to end. Which is anything from weeks to months, depending on what was promised.
 

Offline Mechatrommer

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Re: Refusing delivery from AliExpress?
« Reply #38 on: October 21, 2020, 08:20:55 am »
we can pick a brain... or the law (of what is possible), this can be a lesson to whoever want a lesson, buying from 1000 miles away is not the same as buying at the shop next door, esp anything that weigh more than say 100g or costs more than $50. more energy and work and tireness will be taking place. do very in depth study about the item, and pray 5x to ask for guidance and firm decision before hitting "buy it now" button, or else be ready for some calculated risk. but then we are free to not pick a brain. btw, any big and better online shops i registered will provide refund/return request reasons in the form of 2 types (1) item not received (2) item DOA or not as described, there is no (3) such as "i changed my mind". most sellers will try to fullfill the buyer's request personally however irrational the reason is even if they have to accept some loss. some buyers wont care some will do, that will depends on to what extend the Idiocracy concept developed or diminished inside one self. if i will advice to my younger self, or to my other young links... dont do that as a habit! you can make your first mistake, but take a lesson and do better next time, cheers.
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