OP, RTFM:
Has anyone here (I’m in USA) refused a delivery from AliExpress? I use the term “refused” because that’s the proper terminology the Postal Service uses. Apparently any addressee can refuse delivery and the package will be returned to the sender.
I don’t have to pay for this service, it’s a right of all domestic addressees as long as the package is not opened.
It is not a loophole, it is mandated by law in the EU.
OP, RTFM:This is a wonderful read, I wonder if it works like this in practice.
I recently had somewhat expensive order not delivered, so I decided to use the AliExpress buyer's protection program and requested a refund. This was justified, since the tracking number they provided never left the country of origin, so local post was not to blame.
Well, it did not work out exactly as expected. I've got a refund for about half the order. The system for some reason asks you to enter the amount you want to refund (all of it, always), and does not let you enter the number higher than some random number. Without doing that you are not even getting the request in, and once you do that number you are essentially committed to it.
I tried to ask where did this number come from, and they quickly went into the language barrier mode.
I just agreed to get whatever I could and moved on with my life. But I can't say I was entirely satisfied with the process.
Your refund must include any shipping charges you paid when you made your purchase.This is for the original shipping to you. Who pays for the return shipping?
It is not a loophole, it is mandated by law in the EU.
Yeah, I'm sure that the random Aliexpress seller in Shanghai is real worried about about any supposed EU law. Their concern about right-to-return is probably right up there with their concern about CE compliance.
Aliexpress is pretty good, far better than poxy Epay where a seller can cancel your purchase if they feel like they might have sold it for more. Some Ahole seller did that to me a little while back on a P6021 current probe that I'd sniped for a what I thought was a fair price but instead the hungry Ahole pulled the plug and wouldn't go through with the sale. Prick !
Had stuff not turn up from Aliexpress but the resent item was received and I particularly like the concept of how Escrow holds your funds until you confirm receipt of goods.
IMHO the Aliexpress platform is too good to abuse.
Reply from seller: “Return item to AliExpress US warehouse and initiate a dispute. Your money will be returned to you.”
A lot of questions in that statement, but also several answers.
OP, RTFM:This is a wonderful read, I wonder if it works like this in practice.
I recently had somewhat expensive order not delivered, so I decided to use the AliExpress buyer's protection program and requested a refund. This was justified, since the tracking number they provided never left the country of origin, so local post was not to blame.
Well, it did not work out exactly as expected. I've got a refund for about half the order. The system for some reason asks you to enter the amount you want to refund (all of it, always), and does not let you enter the number higher than some random number. Without doing that you are not even getting the request in, and once you do that number you are essentially committed to it.
I tried to ask where did this number come from, and they quickly went into the language barrier mode.
I just agreed to get whatever I could and moved on with my life. But I can't say I was entirely satisfied with the process.
Has anyone here (I’m in USA) refused a delivery from AliExpress? I use the term “refused” because that’s the proper terminology the Postal Service uses. Apparently any addressee can refuse delivery and the package will be returned to the sender.
I don’t have to pay for this service, it’s a right of all domestic addressees as long as the package is not opened.
I’ve changed my mind about a power supply I ordered. The product description says returns are accepted providing return shipping is paid by the buyer.
I haven’t contacted the seller yet, I thought I’d get a little history from the EEV group first.
Does refusing delivery result in a no-cost (for either of us) return trip back to the seller? If so, this saves me a lot and meets the seller’s requirements.
Looking for the benefit of anyone who’s been here before.
Thanks.
What say all you nay-sayers just cool it with the doom-and-gloom? Every message from the seller has been guiding me to wait for the package and file a Dispute (and I can’t do this until 10 days have passed from the ship date). He is showing every sign of willingness.
I stopped ordering from there when the delivery took 6 months to complete...
I stopped ordering from there when the delivery took 6 months to complete...
Yeah, because AliExpress is a single seller and every person who ever received their AliExpress order safe and sound within a week was lying about that.
It's rare, but that actually that has happened! I once received an order in only 4 days. Most likely that vendor had stock in a FTZ warehouse, which meant there was no ocean to cross.
It's rare, but that actually that has happened! I once received an order in only 4 days. Most likely that vendor had stock in a FTZ warehouse, which meant there was no ocean to cross.
Aliexpress has been really fast for the last three or four months.
eg. Last Monday I received something that I ordered the Wednesday before. That's 5 days China->Spain.
They also have a new system where they combine lots of packets into a single one that arrives faster because the postage costs get combined. eg. Order three things on the same day and they combine it into one upgraded packet.
It's rare, but that actually that has happened! I once received an order in only 4 days. Most likely that vendor had stock in a FTZ warehouse, which meant there was no ocean to cross.
Aliexpress has been really fast for the last three or four months.
eg. Last Monday I received something that I ordered the Wednesday before. That's 5 days China->Spain.
They also have a new system where they combine lots of packets into a single one that arrives faster because the postage costs get combined. eg. Order three things on the same day and they combine it into one upgraded packet.
Same here. The last 2 months shipments from Aliexpress have been pretty quick in general. Say 2 weeks on average.
the new VAT rules come into force on 1s July
It's rare, but that actually that has happened! I once received an order in only 4 days. Most likely that vendor had stock in a FTZ warehouse, which meant there was no ocean to cross.
Aliexpress has been really fast for the last three or four months.
the new VAT rules come into force on 1s July
Oh, I hadn't seen those...!
So from next month every last parcel will have VAT applied?
Time to get ordering!
It might not be so bad though: There's a provision for the seller to add VAT during the payment process so they won't be able to sting people an extra 25 Euros per package for "handling fees".
They also won't be able to charge me 21% then ship it through Ireland and pocket the difference (eBay). I also might be able to get VAT invoices out of companies like Amazon. Win-win!
So long as I get a proper invoice then it's no biggie for me.
eg. Last Monday I received something that I ordered the Wednesday before. That's 5 days China->Spain.
Actually it's not so much the VAT that worries me. It's the big handling fees on 3€-5€ valued items: silicone grease, enammelled wire. Once the new system gets into place it probably won't be so bad. But if you can't wait and need to order don't delay, do it today!
the new VAT rules come into force on 1s July
Oh, I hadn't seen those...!
So from next month every last parcel will have VAT applied?