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Resolving transit damaged TE
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Stray Electron:

--- Quote from: bdunham7 on January 17, 2023, 08:02:07 pm ---Who did the actual packaging?

--- End quote ---

  It doesn't matter. The seller is responsible for insuring that the item is adequately packaged. "adequately" being somewhat of a relative term since I've seen UPS drive a fork lift prong through packages.

  The amount of packing described by the OP is totally insufficient IMO, even for shipping within the US. For overseas shipping the seller should have put in a LOT more packing.  Just for shipping within the US, UPS requires that items be double boxed (box within a box) AND at least 2 inches of packing between the boxes and all of the way around the item.

   OP you need to contact the seller immediately and try to resolve the situation. If he delays more than a day or two or if you can't resolve it, then immediately file a complaint with E-bay/PayPal.  Do Not Delay!!!  Many sellers are notorious for delaying any resolution until it's too late for the buyer to file a complaint. 

  Pictures are your friend!  If the item is Not As Described or didn't arrive in the same condition that it was shown to be in in the ad listing then you're due a full or partial refund, regardless of weather the ad said "as is" or "no returns" or "parts only".
Fungus:

--- Quote from: dorkshoei on January 17, 2023, 10:32:24 pm ---My experience is that sellers either know how to pack or they don't and being told by the buyer how to do it just goes in one ear and out the other.

--- End quote ---

Yep. Some people just don't grok packaging. No amount of hinting will change that, their brains just aren't interested.

bdunham7:
You can contact the seller as a courtesy, but they are unlikely to be able or willing to handle this on their own.  Back in the days when sellers were terrified of bad feedback, I would get an occasional seller that would provide an immediate refund at the first communication of a problem and then not even want the item returned.  After a few years of crooked sellers learning to abuse the system, you don't see that very much anymore.

So the answer is that you need to register a case and be ready to part with the item.
MoreTEAplease:

--- Quote from: Stray Electron on January 17, 2023, 11:59:15 pm ---
--- Quote from: bdunham7 on January 17, 2023, 08:02:07 pm ---Who did the actual packaging?

--- End quote ---

   OP you need to contact the seller immediately and try to resolve the situation. If he delays more than a day or two or if you can't resolve it, then immediately file a complaint with E-bay/PayPal.  Do Not Delay!!!  Many sellers are notorious for delaying any resolution until it's too late for the buyer to file a complaint. 

  Pictures are your friend!  If the item is Not As Described or didn't arrive in the same condition that it was shown to be in in the ad listing then you're due a full or partial refund, regardless of weather the ad said "as is" or "no returns" or "parts only".

--- End quote ---

Ack all - inc detail on packaging - good to know, thank you. Further reading suggests GSP sees some things re-packed to save space, typically very badly. It may be the Seller is thus innocent in any case. Thankfully I have plenty of before & after opening photos.

From earlier encouragement have submitted a 'return' for damaged on arrival (or whatever the wording was). Seller has also just messaged to offer partial refund - I have suggested, again thanks to everyone's help, he follow the GSP refund route which I outlined: Fingers crossed...
BillyO:
eBay global shipping guarantees safe delivery.

A couple of years ago I bought a $5000 trombone from Hawaii and it arrived with some damage.  I put in a claim to the Global Shipping Program and they refunded every penny including shipping.  I would have been happy with a repair, but they checked the serial number with the manufacturer and were told that the model was obsolete and some parts were no longer available.  There is more to the story, but that was the important thing WRT their decision.

It's worth the try as your item is also listed as obsolete and likely Keysight would be unwilling to repair it.
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