Products > Test Equipment
Resolving transit damaged TE
<< < (4/4)
Stray Electron:

--- Quote from: MoreTEAplease on January 18, 2023, 12:40:08 am ---
--- Quote from: Stray Electron on January 17, 2023, 11:59:15 pm ---
--- Quote from: bdunham7 on January 17, 2023, 08:02:07 pm ---Who did the actual packaging?

--- End quote ---

   OP you need to contact the seller immediately and try to resolve the situation. If he delays more than a day or two or if you can't resolve it, then immediately file a complaint with E-bay/PayPal.  Do Not Delay!!!  Many sellers are notorious for delaying any resolution until it's too late for the buyer to file a complaint. 

  Pictures are your friend!  If the item is Not As Described or didn't arrive in the same condition that it was shown to be in in the ad listing then you're due a full or partial refund, regardless of weather the ad said "as is" or "no returns" or "parts only".

--- End quote ---

Ack all - inc detail on packaging - good to know, thank you. Further reading suggests GSP sees some things re-packed to save space, typically very badly. It may be the Seller is thus innocent in any case. Thankfully I have plenty of before & after opening photos.

From earlier encouragement have submitted a 'return' for damaged on arrival (or whatever the wording was). Seller has also just messaged to offer partial refund - I have suggested, again thanks to everyone's help, he follow the GSP refund route which I outlined: Fingers crossed...

--- End quote ---

   Good. It sounds like you're on your way to an acceptable resolution. I'm glad to hear that you did take pictures of the as-received item!  Those will help tremendously if you have to resort to filing a claim with Ebay or if you or the seller has to file an insurance claim.   FYI; in the US, the seller NOT the buyer, is usually the one that has to file a claim with the shipper. The seller should refund to you and then file a claim with the shipper.  That's just part of the headache of selling on E-bay and with selling overseas.
dorkshoei:

--- Quote from: Stray Electron on January 18, 2023, 04:49:37 pm ---FYI; in the US, the seller NOT the buyer, is usually the one that has to file a claim with the shipper. The seller should refund to you and then file a claim with the shipper.  That's just part of the headache of selling on E-bay and with selling overseas.

--- End quote ---

And absolutely none of the above applies to the GSP.
BMK:
100% push eBay GSP. If the seller knows what he's doing, he won't offer refund until that avenue is explored. Like others have said, It's probably between eBay and Pitney Bowes.

Had an issue couple of years ago with ~£2k industrial label printer, Front panel housing busted off. Box was well packed, but looked like it was kicked the whole way across the Atlantic. I complained and in 24hours 100% refund for me, seller kept his money and I kept the printer and patched it up.

I would have been happy with them paying for repairs, still feel like a cheated someone. I guess for the more obscure items they just can't be bothered dealing with repairs etc.
Navigation
Message Index
Previous page
There was an error while thanking
Thanking...

Go to full version
Powered by SMFPacks Advanced Attachments Uploader Mod