Products > Test Equipment
Rigol DHO800/900 new firmware... 1.03
iMo:
--- Quote from: Moduvator on December 05, 2024, 04:18:08 pm ---..I'm not sure what to expect from their customer support.
--- End quote ---
I do not know where you live actually, but normally you have to expect the maximum..
If the people complain here at eevblog about Rigol's/Siglent's/XYZ's products and services absolutely nothing will happen. If you want the products and services get better you have to create a push such it comes to an improvement.
You have to expect and require best services and products always.
Moduvator:
--- Quote from: iMo on December 05, 2024, 04:27:39 pm ---I do not know where you live actually, but normally you have to expect the maximum..
--- End quote ---
Canada, but I am used to having generally low expectations, especially from Chinese companies ;)
We're going to see what Rigol has to say about this. At least they were quick to pull that botched XY mode update off their website once they confirmed it has the potential to brick scopes.
iMo:
--- Quote from: Moduvator on December 05, 2024, 04:33:15 pm ---We're going to see what Rigol has to say about this..
--- End quote ---
You have to tell the Rigol first. Then the Rigol will tell to you.
Do not expect something happens automatically. The quality of products and services depends on You and your behavior. You are the Market. This is important to understand..
Moduvator:
iMo,
--- Quote ---You have to tell the Rigol first. Then the Rigol will tell to you.
--- End quote ---
Oh, absolutely. What I meant is that I'm waiting for a response from their tech support, I was checking this board to make sure I'm not alone with the issue =)
RogerG:
--- Quote from: iMo on December 05, 2024, 03:51:26 pm ---
And you? Did you escalate to Rigol?
--- End quote ---
No.
But I went back temporarily to 1.03. It didn't happen with 1.03. After re-updating to 1.04 it was reproducable again. So it depends from the 1.04.
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