Rigol DHO800/900 new firmware... 1.03

[RAPo]

Well fungus said that a better firmware was eminent, then came a holiday of a week and now another week has passed.
It is indeed converging to months ...

Another week gone by without an official Rigol firmware.
This severely undermines the trust in Rigol.
A pitty.

Pretty normal for a Rigol. I think new firmware will be after couple months at least.

[eTobey]

I am waiting too, for a new firmware upgrade from siglent. Last one was 3.5 months ago. 

[sandor626]

 ok, Rigol waits months for a new firmware update.
but this happens for a last working version of firmware!
Now however we have many users who have the oscilloscope blocked, or only the XY function blocked, or other bugs. What should these users do?
Furthermore there would be the matter of having withdrawn version 1.03.00.06.  I wonder what all those who have installed version 1.03 on their dho800/900 should do, knowing that it is a repudiated version!!
it is true that Rigol does not take into account the reading of the Forums, but these are incontrovertible facts.
RIGOL do you want to move?

[Fungus]

Well fungus said that a better firmware was eminent, then came a holiday of a week and now another week has passed. It is indeed converging to months ...

Yep. It's over a month now with no update, not great.

(I'm not sure how much I'm allowed to say about what's going on at Rigol so I'm erring on the side of caution)

[Fungus]

Now however we have many users who have the oscilloscope blocked, or only the XY function blocked, or other bugs. What should these users do?

Yep, there's lots of things they could have done better.

The firmware was only up for a day or so and I don't know how many 'scopes are affected by this.

I be willing to bet that most of the updates were done over-the-air by people connected to the Internet like me. In that case there's quite a few 'scopes out there that are disasters waiting to happen. Rigol should have pulled out all the stops and pushed out a new version just to save those people from ever being affected.

After that, then they can figure out what to do with all the 'scopes that aren't booting.

I've just emailed Rigol again to see if they have an update. I didn't hear anything from them this week.

[RAPo]

My post was not intended to criticize your post, Fungus.
Please err on the site of caution  -

Well fungus said that a better firmware was eminent, then came a holiday of a week and now another week has passed. It is indeed converging to months ...

Yep. It's over a month now with no update, not great.

(I'm not sure how much I'm allowed to say about what's going on at Rigol so I'm erring on the side of caution)

[eTobey]

it is true that Rigol does not take into account the reading of the Forums, but these are incontrovertible facts.

Has anyone sent Rigol the link to here?

[csuhi17]

it is true that Rigol does not take into account the reading of the Forums, but these are incontrovertible facts.

Has anyone sent Rigol the link to here?

Siglent and the other manufacturers are concerned, are they watching YouTube videos, are they reading the chats on the forums? Or they only fix bugs reported by users and/or found by them...

[iMo]

Guys, do not expect there is x hundred people messing with updating the fw of your scopes at Rigol or Siglent.
Those are small companies with rather broad hw portfolio. Typically there are perhaps 1-2 people max (even in the largest ww companies I worked at) who care about the specific type ranges only from time to time after the launch, like for all in the DHO800/900 series, moreover, they are typically heavily involved in the new developments as well. They are usually "pretty happy" the stuff works as-is.. They also calculate the "post-launch support" into the development costs and when the planned volume of man-hours is consumed they have an issue with reporting such additional efforts (because of their KPIs). Usually the people in such companies are not enthusiasts as you are, they consider that a normal daily work..

[eTobey]

Guys, do not expect there is x hundred people messing with updating the fw of your scopes at Rigol or Siglent.
Those are small companies with rather broad hw portfolio. Typically there are perhaps 1-2 people max (even in the largest ww companies I worked at) who care about the specific type ranges only from time to time after the launch, like for all in the DHO800/900 series, moreover, they are typically heavily involved in the new developments as well. They are usually "pretty happy" the stuff works as-is.. They also calculate the "post-launch support" into the development costs and when the planned volume of man-hours is consumed they have an issue with reporting such additional efforts (because of their KPIs). Usually the people in such companies are not enthusiasts as you are, they consider that a normal daily work..

I am happy to help out, even for free  .

[TimFox]

I looked at the complete set of release notes on the Rigol American website, and found no mention of any attention to the Bode plot bug I reported over a year ago.
I sent a full memo, complete with raw data and graphs, to the home office, received an acknowledgment of receipt, but no further update from the factory.

[eTobey]

...  Bode plot bug I reported over a year ago...

Have you posted about it here? Have you askd them about it afterwards? Id love to know more about this one.

[norbert.kiszka]

...  Bode plot bug I reported over a year ago...

Have you posted about it here? Have you askd them about it afterwards? Id love to know more about this one.

I don't know what exact bug in bode plot is talked here, but personally I found two. One of them I recorded:

[TimFox]

  To eTobey:

Yes, I started a long thread about it in October of 2023, with full details as I continued the tests.
I got consistently lousy results for a simple RC circuit from 1 to 100 kHz, with very careful construction and calibration.

As I said above, I sent a detailed memo with data and graphs to Rigol through the US office, and received an acknowledgement from the factory engineers, but no further communication from the factory.

I approached Rigol in a positive manner, hoping to get them to fix it, but I now assume that there may not a practicable fix, since they have gone silent.

[Fungus]

Guys, do not expect there is x hundred people messing with updating the fw of your scopes at Rigol or Siglent.
Those are small companies with rather broad hw portfolio. Typically there are perhaps 1-2 people max (even in the largest ww companies I worked at) who care about the specific type ranges only from time to time after the launch, like for all in the DHO800/900 series

I disagree.

I'm a software guy and I know the effort needed to create initial firmware version 1.0 - many, many man-years.

All the bug fixes implemented so far would have taken a man-week at most and most of that would be bureaucracy. There really weren't many bugs, none were fiddly code-refactorings.

eg. Remembering to multiply the serial decoder trigger level by the probe attenuation factor is a single line of code, and no regression testing needed (it can't possibly break anything else).

PS: They have added some new features, so somebody is still fiddling with the code in their off-moments.

TLDR; This is a management problem, not a manpower problem.

[iMo]

..TLDR; This is a management problem, not a manpower problem.

Yep, that is the main problem. The developers in those companies strictly do (and are measured on) what the management wants from them on daily basis. The managements want always show low costs and great bug free products where the product price and product functionality/quality is in a fragile balance.
Imagine you (as the manager) would launch a great new clever 12b budget oscope, where you demonstrated cost cuts - in the hw (own Asics), - in sw development (Android) and - the time to market (you are fast and the first with such a scope). So you become a hero.
And after the launch you will start to request more and more mandays of additional (not planned) post-launch support from your company because your sw is full of bugs actually.. It depends on the company's internal management culture how that would be perceived and evaluated then..
Anyhow, any company is pretty reluctant to show too many post-launch releases with tons of fixes..
Edit typos..

[norbert.kiszka]

Since we have both Android and Linux (Debian and Ubuntu) running on this scope, it should be faster to make more reverse engineering make changes in the existing open-source scope software to make it work as it should.

[eTobey]

... to make more reverse engineering make changes in the existing open-source scope software to make it work as it should.

Open-source scope software ? Which one is that?

[norbert.kiszka]

... to make more reverse engineering make changes in the existing open-source scope software to make it work as it should.

Open-source scope software ? Which one is that?

Really? Why You didn't use web search engine?

https://duckduckgo.com/?q=oscilloscope+open+source

[NE666]

900 USD for that toy?!!

I'd rather stick with Rigol, and that's saying something.

[eTobey]

Really? Why You didn't use web search engine?

Yes really! Any web search engine could be give ANY result.

If you are talking about a specific one (which i suspected) then it would be nice to just answer my question!

[norbert.kiszka]

Really? Why You didn't use web search engine?

Yes really! Any web search engine could be give ANY result.

If you are talking about a specific one (which i suspected) then it would be nice to just answer my question!

Of course, if I would say about specific one, then I will put a name of it obviously. Unless everybody else can read in my mind, which I hope isn't true.

[eTobey]

Using the word "the" would imply, that someone is talking about a specific one... 

[ruimo]

1.03 removed?
I receive NoSuchKey error from this link.

https://download.rigol.com/en/Firmware/Digital%20Oscilloscope/DHO800/DHO800_DHO900(Software)Update_v00.01.03.00.06.zip

[mrisco]

I check this https://www.rigolna.com/firmware/ almost diary to see if there is a new firmware 

Here is the 00.01.03.00.06 firmware: https://mega.nz/folder/zBAUwTrZ#1jgGP6IcgfDAPT-Yg9hFjA use at your own risk.

I use it with my Scope mod:https://github.com/mriscoc/RIGOL_DHO800_DHO900_GUI and can't replicate the app crash.