Products > Test Equipment

Rigol DHO800/900 pre-sales begin

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Nikki Smith:

--- Quote from: Uksa007 on September 23, 2023, 07:03:04 am ---How did you find the Aliexpress seller, did you use Jiutian Instrument Store?
What is the story with warranty, send it back to china?

--- End quote ---

Yes, no problems with that AliExpress seller. Fast to reply to messages. I was nervous that it took a week to mark it as shipped, but then once shipped UPS was quick.

No idea about the warranty? I could try Rigol UK/EU since it is their product, and it shouldn't matter where in the world you buy it from. To be honest I'll be hacking the scope (firmware and hardware) so my warranty will be void anyway!


--- Quote from: Uksa007 on September 23, 2023, 07:03:04 am ---The Australia tax it is bit hard to swallow, AU $194.95 or 23% difference:

DHO804
Aliexpress inc AU tax and shipping  US $419.34 = AU $650.95
Local inc tax and shipping AU $845.90

--- End quote ---

Similar to the UK  :(

Uksa007:

--- Quote from: Nikki Smith on September 23, 2023, 08:11:30 am ---
--- Quote from: Uksa007 on September 23, 2023, 07:03:04 am ---How did you find the Aliexpress seller, did you use Jiutian Instrument Store?
What is the story with warranty, send it back to china?

--- End quote ---

No idea about the warranty? I could try Rigol UK/EU since it is their product, and it shouldn't matter where in the world you buy it from. To be honest I'll be hacking the scope (firmware and hardware) so my warranty will be void anyway!


--- End quote ---

Rigol are notoriously difficult with warranty, there is no Rigol international warranty, if you don't buy it from the local distributor it would be unlikely they will want to help.

There is no Rigol office in the UK, just a distributor same as here. https://int.rigol.com/contact/info
In fact the there are no UK distributors listed so who knows if they are legit or not. https://int.rigol.com/contact/where-to-buy

I guess that's the extra $194, roll the dice and if you have issues hope the Aliexpress seller will help, they have been around for 8 Years, so somewhat positive I guess.

For completeness This is what the Aliexpress Seller said when asked about the warranty which seems reasonable.

"3 years warranty, If it has something wrong during warranty, you can send it back to us. The buyer pays for the returning shipping cost and we will pay for the sending shipping cost"

.RC.:

--- Quote from: Uksa007 on September 23, 2023, 07:03:04 am ---
Hi,

How did you find the Aliexpress seller, did you use Jiutian Instrument Store?
What is the story with warranty, send it back to china?

The Australia tax it is bit hard to swallow, AU $194.95 or 23% difference
Only real difference seems to be local warranty(assuming they don't go broke) there doesn't seem to be any manufacturer office here so would be back to china in that case I guess.

DHO804
Aliexpress inc AU tax and shipping  US $419.34 = AU $650.95
Local inc tax and shipping AU $845.90

--- End quote ---

Aliexpress to me is quoting AU$630 delivered + GST for a DHO804

Which is the exact same price a SDS1104X-E from the local dealer who must have old stock they are trying to sell as it should be more then that.

If I did not get a 1104X-E six months ago I would maybe be getting a DHO804, although it not yet proven longevity wise, the only other worry is would it arrive, but I have only had one item not arrive from Ali Express from out of maybe 40 purchases and got a refund since it was obvious they never sent it anyway by the dodgy tracking number. But to me AU$700 is a fair chunk of money to risk direct from China.  But I did buy a $400 solar pump direct from Ali Express and it turned up fine.

Uksa007:

--- Quote from: .RC. on September 23, 2023, 08:57:21 am ---
 I would be getting a DHO804, the only worry is would it arrive, but I have only had one item not arrive from Ali Express from out of maybe 40 purchases and got a refund since it was obvious they never sent it anyway by the dodgy tracking number. But to me AU$700 is a fair chunk of money to risk direct from China. 

--- End quote ---

I wouldn't be too worried about it arriving, aliexpress, paypal and credit card all have protections to cover that, so you would have three layers of protection.

The risk for me is if it arrives damaged from shipping: warranty won't apply, doubtful aliexpress, paypal and credit card won't want to know about it.
You would be left to fight it out with the seller, is there insurance on the shipping doubtful?

If it fails in warranty period, have to hope seller is still around, and the cost to ship to back to china would be high.

I guess that is the dice you roll if you want to save 23%?

turmoni:

--- Quote from: Uksa007 on September 23, 2023, 08:33:48 am ---There is no Rigol office in the UK, just a distributor same as here. https://int.rigol.com/contact/info
In fact the there are no UK distributors listed so who knows if they are legit or not. https://int.rigol.com/contact/where-to-buy

--- End quote ---

European distributors are listed on https://www.rigol.eu/En/Index/listView/catid/82.html , and Telonic is listed there for the UK.

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