Products > Test Equipment
Rigol DS1000Z series buglist continued (latest: 00.04.04.04.03, 2019-05-30)
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bitseeker:

--- Quote from: Fennec on April 12, 2017, 09:04:35 pm ---Never never again I buy those cheap crap from Rigol !

hf
"Pluses"

--- End quote ---

Yes, there are some minuses. :-DD :horse:

Maybe if I sell some more of my stuff I can get a Keysight. But for now the Rigol does what I need it to. Hope you get yours running again.
ebastler:

--- Quote from: frozenfrogz on April 12, 2017, 08:48:07 pm ---Did you try deep cycle / alternative reset?
PDF from Rigol on alternate reset

--- End quote ---
Do we know whether this applies to the DS1000Z series as well? The tech note only refers to the DS2000 series and up.


--- Quote from: frozenfrogz on April 12, 2017, 08:48:07 pm ---Also there is a memory clearing procedure:
PDF from Rigol on sanitizing memory

--- End quote ---
The recommendation to disable the "recall last setup after power-up" option makes sense; maybe this can avoid the freeze upon startup which Fennec experiences. As the buttons are all locked up -- can the UTILITY > SYSTEM > POWER SET > Default setting be achieved via a Telnet command?
alsetalokin4017:

--- Quote from: ebastler on April 13, 2017, 05:50:04 am ---
--- Quote from: frozenfrogz on April 12, 2017, 08:48:07 pm ---Did you try deep cycle / alternative reset?
PDF from Rigol on alternate reset

--- End quote ---
Do we know whether this applies to the DS1000Z series as well? The tech note only refers to the DS2000 series and up.

--- End quote ---
Yes, but there aren't as many buttons so you have to count up from the bottom rather than down from the top. See the image below.

--- Quote ---

--- Quote from: frozenfrogz on April 12, 2017, 08:48:07 pm ---Also there is a memory clearing procedure:
PDF from Rigol on sanitizing memory

--- End quote ---
The recommendation to disable the "recall last setup after power-up" option makes sense; maybe this can avoid the freeze upon startup which Fennec experiences. As the buttons are all locked up -- can the UTILITY > SYSTEM > POWER SET > Default setting be achieved via a Telnet command?

--- End quote ---

I don't think so, at least I can't find anything in the Programming Manual, but there have been undocumented commands come up before now. You can Calibrate and stop Calibration via telnet though.

But if the above "alternative reset"  procedure works (it always has for me)  it resets everything to factory default anyway and this should turn "power set" back to where it doesn't remember the last setup and boots to the Default setup. It also resets language to Chinese! But the first thing you can do is set your own language if it isn't Chinese.
Fennec:
Easy way.
I made a new thumb-drive with the firmware, pluged it in and start the scope. And viola, the screen doesn't show the calibration failure screen anymore and want do a firmware update. NOW the buttons working. I have no idea what happens yesterday.

Startup reset wouldn't work. If I tried this, it beeps a few times, than the beeper wouldn't stop and ALL the grey buttons are dead, no way to stop it.

The issues, a few posts up, are still there.


--- Quote from: bitseeker on April 13, 2017, 04:17:58 am ---But for now the Rigol does what I need it to. Hope you get yours running again.

--- End quote ---

It is NOT the scope, its RIGOL!
If I know the issues I can deal with it, because it is cheap and functional. BUT RIGOL knows all the listed bugs we found here over the years and they still didn't fix them? Why? 
The older Scopes has some hardware failures. OKAY, can I deal with, but why the heck RIGOL says nothing about this problem?  Only one set in the Doku, maybe "Hardware Vers. 1.1.2 freeze bug can't be fixed" and all is fine. But no, there's no comment about some bugs anywhere and RIGOL loughing, jumps around and sell more and more of this not fixable crap without any comment. High five RIGOL!
Maybe two years ago, this RIGOL member here says they have no Vers. 1.1.2 to test the bugs. Wanna kidding me ?!

If RIGOL wanna play fair, they should upload the schematics for the old and the new hardware, a hex dump from the chips, so we have a chance (maybe) to fix our scopes himself.
I have no idea why all the schematics today set to cosmic top secret. Normal a schematic should be in the instruction manual. For me a shematic is a "must have".
Maybe they are afraid someone is rebuilding it on a breadboard and sell it as original with CE on the back.

The RIGOL Service is my problem , not the scope itself.

Not the "Pluses" is a joke, the whole service is a joke. So I don't buy RIGOL anymore and good. Learned my lesson.

*Exsample Fluke. I send in a 30 years old Fluke 8840A for calibration. One Knob wouldn't work sometimes, not a real deal. It comes back with a complete new Front, new Knobs and a Letter "Thank you for using our Service". So what should I say ?!
frozenfrogz:
On the positive side: I am glad you could revive your scope via reinstalling the firmware again.
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