Products > Test Equipment

Rigol DS1000Z series buglist continued (latest: 00.04.04.04.03, 2019-05-30)

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Fennec:

--- Quote from: frozenfrogz on April 13, 2017, 12:47:56 pm ---On the positive side: I am glad you could revive your scope via reinstalling the firmware again.

--- End quote ---

Yepp, hope the new owner is happy with the scope. I don't like use it anymore.

frozenfrogz:
I totally understand your frustration. Could you please post the board/boot/fw version of the scope so I can put it in the buglist? Might be a good thing for others to not crash into that same wall as you did.

Thank you :)

FYI:
Just had a talk with someone at Rigol EU here in Germany and on Tuesday 18th the technician in charge of handling bug reports is back in office. I am going to call to talk about the buglist and some other things. Don’t know what will happen, but you never know :)
Will keep you posted.

Fennec:
There's /was a RIGOL contributor here in the forum.

Fungus:

--- Quote from: Fennec on April 13, 2017, 12:42:03 pm ---Easy way.
I made a new thumb-drive with the firmware, pluged it in and start the scope. And viola, the screen doesn't show the calibration failure screen anymore and want do a firmware update. NOW the buttons working. I have no idea what happens yesterday.

--- End quote ---

Ummmm... your firmware got corrupted? Flash memory, it happens.

Luckily the 'scope has a recovery mode, all you had to do was insert a thumb-drive and it fixed itself.

No need for all the anti-Rigol ranting, it can happen to any device with Flash memory.


--- Quote from: Fennec on April 13, 2017, 12:42:03 pm ---*Exsample Fluke. I send in a 30 years old Fluke 8840A for calibration. One Knob wouldn't work sometimes, not a real deal. It comes back with a complete new Front, new Knobs and a Letter "Thank you for using our Service". So what should I say ?!

--- End quote ---

Have you looked at the price of Flukes?  :-//

Fennec:

--- Quote from: Fungus on April 13, 2017, 03:38:20 pm ---Luckily the 'scope has a recovery mode, all you had to do was insert a thumb-drive and it fixed itself. No need for all the anti-Rigol ranting, it can happen to any device with Flash memory.

--- End quote ---

How does it works, if I can not press any key ?


--- Quote from: Fungus on April 13, 2017, 03:38:20 pm ---Have you looked at the price of Flukes?  :-//

--- End quote ---

I don't have payed for that fix, for the calibration only.

What has the price to do with the quallity of service? Nothing.

Exsample again. Uni-T. I had a damaged Uni-T. I have sent it back to CHINA. Shipping was more than $US150. The device itself costs about $US90. I've got a new Device + my money back. Is that service or what ?
So don't say "i have to pay for service"

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