Products > Test Equipment

Rigol DS1102E bug?


Tried using the reference waveform function today on a brand new DS1102E and it worked about 5% of the time. The rest of it, it mainly produce some unintelligible noisy white band with seemingly random data in it. After I tried saving the waveform and then opening it form external media, I got the scope to crash ;) And of course none of that would be reproducible when talking to Rigol tech support. The scope is running firmware 3.01 if I remember correctly, supposedly the latest
On a positive note, they actually have real humans pick up the phone and try to help you!
Apologies for fuzzy pictures. Has anybody else seen this happen?
Edit: or does anybody want to try crashing theirs? I can share the reference file


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