I received a firmware update for my DS4024 from Rigol and, following their instructions, attempted to install it.
There was an initial update (I can't remember the title) that was successful, but my scope has been stuck at about 1/4 way through "Updating FPGA Configuration" for nearly 48 hours. I assume a successful update takes significantly less time. I connected the scope to a UPS during the update, so there was no power interruption.
I will, of course, be contacting Rigol on Monday, I am just wondering if anyone else has run into this issue and if there is a solution simpler than returning the scope for service.
Thanks,
Chris