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Rigol MSO 5000 hardware/software revisions

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Gandalf_Sr:
I just wrote Tequipment a message through the forum saying they need to priority-ship me a good one and RMA the one they sent; let's see how they respond.

[EDIT] I followed up with an email to their sales team.

pascal_sweden:
Not good for Tequipment´s reputation! Do they really have no clue about old stock? Do they have any warehouse order management system at all?

Gandalf_Sr:
I suspect they will make it right but it's this the kind of unnecessary BS that makes you not want to repeat such a buying experience for a $1,000 purchase. Reputations are earned over a period of time but can be quickly lost.

TK:
If you are used to Agilent / Keysight scopes, the MSO5074 will look dim even with the fix.  I also received a version 1 hardware but LCD looked brighter than the first unit I had tried.  I emailed Rigol NA, they asked me for the serial number and they "confirmed" it had the LCD and fan fixes.  I am afraid you will have the same answer.  They have been out for more than a year and I don't expect them stocking very old stock.

Gandalf_Sr:

--- Quote from: TK on March 01, 2020, 01:19:10 pm ---If you are used to Agilent / Keysight scopes, the MSO5074 will look dim even with the fix.  I also received a version 1 hardware but LCD looked brighter than the first unit I had tried.  I emailed Rigol NA, they asked me for the serial number and they "confirmed" it had the LCD and fan fixes.  I am afraid you will have the same answer.  They have been out for more than a year and I don't expect them stocking very old stock.

--- End quote ---
Thanks. Who here in the US (or outside of EU) has ordered and received an MSO5000 that was higher than hardware Vn 01.00.000?

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