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Rigol MSO 5000 hardware/software revisions
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Gandalf_Sr:

--- Quote from: NoisyBoy on March 02, 2020, 12:27:15 am ---Remember Rigol never openly advertise there is a fix for these two problems, but if I recall correctly, they start shipping fixed unit around Feb/Mar in 2019.  Repair for sold unit came a little later, Martin72 will have the exact date as he had to wait to get his unit repaired.

And Gandalf_Sr, even the repaired unit would still show 1.00.00 in the About screen, other than the paper work, you can’t tell from the About screen on whether it has been fixed.

--- End quote ---
I just emailed Rigol NA asking about my specific unit.

[EDIT] I just heard from Evan of Tequipment.net who was apologetic and said they would sort it out, I'll report back when I hear more from them.
NoisyBoy:
Sorry to hear you are already running into so many issues as a new owner.  I hope your dealer can help you sort it out. 

It would be interesting to see if Rigol truly keep track of everything by serial number.  If they offer to fix it, then I would suggest you get an exchange for a fresh one instead of getting a repaired one. 
thm_w:
Can't seem to get this SCPI command to work, but I may be missing something:


--- Code: ---scope.query(':display:data?')       #returns screenshot in BMP format
or
scope.query_binary_values(':display:data?', datatype='i', is_big_endian=True)
--- End code ---


--- Quote ---Syntax :DISPlay:DATA?
Description Queries the bitmap data stream of the currently displayed image.
Return Format The query returns the binary data stream of the screenshot in ".bmp" format.
--- End quote ---

Getting timeout with even a large wait value (100s).
If you use the web interface you can grab a 1024x600 PNG easily. Also DG800 uses PNG and works (although the command is different read_raw(), which gets some hundreds of bytes?).

v00.01.02.00.02

edit:
- Set the time base to 1us
- Set acquisition mode to Averaging (any number)
Might get a slight buzzing noise from that :D. Doesn't show up at any other mode I can see.

edit2: :LA:TCAL command still doesn't appear to be working, so not sure what SCPI command they fixed.

edit3: :source:outp1:state? returns 1 or 0, not ON or OFF as stated in the manual
tv84:
I've said this before: I think HW 01.00 and HW 01.01 differ in (at least) the Zynq and/or ASIC batch, but not necessarily in the noise/brightness of screen.
Gandalf_Sr:
I've been in contact with Rigol USA - they claim not to recognize my serial number!  They also said this...

--- Quote ---You may find this hard to believe but there is no difference between 01.00 and 01.01.  I know as we we were confused as well.  But there appears to be a version number reporting error in FW that was identified in April/May of last year.  The HW has not been updated since mfg date in December of 2018.
--- End quote ---
So what did they do to the units in the EU such as Martin's that were 'fixed' and came back with brighter screens, quieter fans, and notes to support that change? They did however offer me an equipment swap in coordination with Tequipment...

--- Quote ---We have told Tequipment that we will support a swap if you choose but you have the latest HW and I would expect anything dramatically different with the replacement.
--- End quote ---
I think there's a typo in there, it should be I would NOT expect anything dramatically different.... Given all the uncertainty, I have asked for a swap to an up-to-date unit and that is now in process.  They will ship me a new one and have sent me an RMA for the old one.
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