Products > Test Equipment
Rigol MSO 5000 hardware/software revisions
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NoisyBoy:
Wow, that's worse than I thought.  If they cannot recognize the serial number of a scope sold by one of their own AD, it only shows how poor their own record and inventory management system is.  It may work for the market of $300 scopes, but they definitely are not ready for the $1000+ market, let alone the $10K market they hope to break into.  Can you imagine if you run a lab and you pay $13K for a top shelf MSO8000, and that's the answer you get from Rigol! 

As I said before, I don't think they want to admit or advertise the fact that some scopes have dim screens and loud fans and have a massive warranty claim (and not able to tell which scopes are affected by owners only make the matter worse, as it is so subjective and all of us would always want an even brighter screen and quieter fan).  If they cannot track which serial number contain the updated scope, can you imagine the nightmare if numerous owners demand them to check their scope to ensure it has been updated.  So the "easy" solution would be to claim there has never been any update to avoid having to do any upgrade to sold scopes.  I tend to agree with tv84 that there is indeed an underlying hardware change at the component level, if hardware is indeed identical since day one, how can firmware report different version numbers by scope, and the fact they still have not fixed it in 10 months and two firmware refreshes to report only one version of hardware as they claimed.


 :palm:

Gandalf_Sr, no one has ever taken a picture of a dim display scope next to an updated scope.  If your first scope is indeed from old stock prior to update, you will be the first one who can provide the before/after comparison.  In any event, hopefully the replacement would be a scope that has a <11 month old calibration.  Based on what Rigol publish below, it is perhaps reasonable to expect a cal <180 days old.

This from Rigol:
All Instruments Products come with a Factory Calibration Certificate

Traceable to the International System of Units (SI).  RIGOL certifies that the product meets or exceeds published measurement specifications and has been calibrated using standards traceable to National Metrology Institutes (NIST, NIM, NPL,PTB).  The policies and proceedures used at the RIGOL facility are based on ISO9001 & ISO/IEC17025:2005.

Recommended Instrument Calibration Intervals are identified in the corresponding product datasheet and user manual.

RIGOL has determined that the factory calibration of our instruments are not significantly affected by storage of up to 180 days before first-time use.  Cal Interval should start at the time the unit is placed in service OR 180 days past the "Date of Calibration" on the certificate received with the unit.  (note: there are several exceptions to this.  Please see your instrument's Calibration Certificate for the specifics of your product.)
Gandalf_Sr:
@NoisyBoy
Thanks for the input.  I reached back out to Rigol about my serial number not being recognized and they came back saying when they originally cut and pasted the Ser# into their system it didn't come up but when they typed it it was recognized.

I won't be able to do a side by side as I'm having to cover the cost of the new one on my credit card and will only get the refund for the old one when it gets back so the old one is going back today - I asked Tequipment for some kind of priority shipping, 2 or 3 day on the new one.

The calibration date is an excellent point but Tequipment have stated from the day I complained that they never intended to send me an old one and have been apologetic.

So, as predicted, Tequipment are trying to fix the problem; they have always acted with integrity when I've bought from them and I still have some loyalty towards them.

MSO5000 owners are still left with the suspicion that Rigol is not publicly acknowledging that there was any issue with the early models regarding screen brightness or fan noise; and then there's the long wait for firmware updates........

I have designed a set of PCBs for the cheap LA probe hardware, the thread I started on it is here; I am waiting for a parts delivery from Digikey so I can check some footprints before ordering the PCBs. There will be a passive, 4-layer (LVDS) adapter PCB that connects the MSO5000 to two 0.1" headers each carrying 8 channels.  There are 2 identical, 2-layer probe PCBs which use 8 channel voltage level translators feeding into 2 x LVDS driver ICs that push the signal into the ribbon cables to the Adapter PCB.  The probe PCBs can be fitted with one of two different voltage level translators; one allows a VccIO range of 0.65 - 3.6V and the other allows 1.6 - 5.5V, you can have one of each if you want to.  Total cost for the whole setup is about $25 in components plus the cost of the PCBs - maybe another $20.  I deliberately kept it at 0603 and TSSOP (ICs with legs) so that it can be hand-assembled.
NoisyBoy:
X2 on TEquipment, they have always been excellent for me as well, I just ordered some LeCroy accessories from them and their prices on LeCroy are very good.

I look forward to seeing Rigol get your equipment issue sorted out, so you can have everything working.  Sorry to hear about what you had to go through and I look forward to seeing your design on the logic probes.
thm_w:
The last FW update (v00.01.02.00.02) must have just been a rush to patch the email thing, or for a major customer that needed the mask test fixed. Apparently more releases in June:


--- Quote ---The product line has told us to expect firmware to be released for both the  MSO5 and DG8 in June.
--- End quote ---

I'm guessing the actual features we expect (hi-res, bode, etc) were a lot harder than thought or their software team resources are limited. Shame they keep NA support in the dark.
Martin72:

--- Quote ---I'm guessing the actual features we expect
--- End quote ---

For a year or more….First they said, bode ( for example) comes with one of the next updates (lol)in may 2019.....
Waiting, waiting, waiting….then they told me, they´re putting all their energy for releasing the mso8000 and after this is done, an update will come.
Waiting, waiting, waiting…..
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