Products > Test Equipment
Rigol MSO 5000 hardware/software revisions
thm_w:
--- Quote from: whatisthis on March 06, 2020, 12:17:10 pm ---They re-uploaded that file :palm:
--- Code: ---v00.01.02.00.03 2020/02/27
- It solves the error of SCPI instruction reading LA channel memory data, and solves the error of SCPI instruction reading LA channel memory data
--- End code ---
--- End quote ---
In chinese its just the first sentence, so a copy paste translate error (解决了scpi指令读取LA通道内存数据错误).
How they can release a firmware update release in 2 days? weird.. Not to mention almost no one is going to be using that feature.
Sergey Astakhov:
In Int site there is still a corrupted version.
In EU site the file now looks good.
Direct link: https://eu.rigol.com/Public/Uploads/uploadfile/files/ftp/DS/%E8%BD%AF%E5%9B%BA%E4%BB%B6/MSO5000(ARM)Update00.01.02.00.03.rar
NoisyBoy:
Then we are still on 04.08 in the US, it is a mess. Why have multiple regions on their site when they cannot maintain it.
BTW, as reported in the MSO5000 bug topic, some found their channel 3 come on even without signal when you press Auto, a new bug they introduced in the new firmware. It is a nuisance and you must evaluate if you want this before you upgrade. You will have to turn off channel 3, rescale the other channels and offsets.
So my suggestion is unless you have a problem that you know the 02.0x release fixes, it is better to stay with the 04.0x firmware. At least in my case, the new firmware does not fix anything and only introduces this new problem.
Sighound36:
What Rigol needs is there own version of Tautech, to abuse, badger, strong arm and generally navel graze there way to a positive result.
A brand ambassador to look after most things which are realistically possibly, we all get frustrated with our test equipment from time to time especially with the newer equipment relying heavily on Processor / PC driven hardware so issues will arise, even the LeCroy we have has a couple of bugs I found, did I worry a forum no,I just make observations to the relevant parties, how long will it take? Who knows, though not as long as Rigol one would suspect!
But if have a customer care department that really wishes to make that companies products as good as possible given the various price points then Rigol should up their game without question. The have some good hardware just not the understanding of the firmware and demographic to gain total market place confidence imho.
Rather than a whinge fest, lets make a positive step to find decent working solutions to 'help' Rigol to understand the error of the current methodology.
Just my tuppence and hopefully not :horse:
All I can comment is if our company ran its customer service and back up like Rigol we would not have a business to run within 2 months!.
Come on Rigol get your house in order and employ some decent code monkeys and customer relations staff, you business will be more trust worthy and potential customers will increase YMMV
I am not Rigol bashing just making observations, we have seven pieces of Rigol test equipment so even I feel its time for Rigol to pull its self together
tautech:
--- Quote from: Sighound36 on March 07, 2020, 04:53:56 pm ---What Rigol needs is there own version of Tautech, to abuse, badger, strong arm and generally navel graze there way to a positive result.
--- End quote ---
A couple of years back they invited me onboard and I declined, if again today the answer would remain the same.
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