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| Rigol MSO 5000 hardware/software revisions |
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| NoisyBoy:
I think Rigol could have made it simpler for everyone if they can be more transparent about the hardware changes. As there are original 1.00.00, modified 1.00.00 from stock, updated 1.00.00 via service, and 1.01.00. You just don’t know what the changes are and what you have. Perhaps they view the hardware version is none of our concern, but being more transparent could also make future repair and services much easier for them and for us. For all the 1.00.00 owners, there is no way to tell whether we have the brightened screen, or the quieter fan. Hate to go through shipping and send it back just to find out that no improvement is required. |
| uncle_bob:
Hi So here's a very basic question: We all *assume* that hacking the firmware voids the warranty. Has Rigol actually said that it does or refused service because somebody hacked a scope? We all *assume* popping the beast open voids the warranty. Again, anything from Rigol that says this is the case? I'm in no way trying to suggest that I know the answer to either question. I have seen examples in the past (with other outfits) where actual mods to the instrument didn't void the warranty. ( = Tektronix on mods to bring out a feed from one of the channels). Bob |
| texaspyro:
At least in the USA, the FTC has declared "warranty void" stickers as illegal (or at least un-enforceable). |
| TK:
--- Quote from: NoisyBoy on July 14, 2019, 05:45:49 pm ---I think Rigol could have made it simpler for everyone if they can be more transparent about the hardware changes. As there are original 1.00.00, modified 1.00.00 from stock, updated 1.00.00 via service, and 1.01.00. You just don’t know what the changes are and what you have. Perhaps they view the hardware version is none of our concern, but being more transparent could also make future repair and services much easier for them and for us. For all the 1.00.00 owners, there is no way to tell whether we have the brightened screen, or the quieter fan. Hate to go through shipping and send it back just to find out that no improvement is required. --- End quote --- I think Rigol (at least in the US) keeps the HW versions of each scope in their database. When I asked about my HW 1.00, they asked me for the serial number and confirmed my unit has the LCD brightness and fan noise fixes already applied. |
| tv84:
--- Quote from: TK on July 14, 2019, 06:41:23 pm ---I think Rigol (at least in the US) keeps the HW versions of each scope in their database. --- End quote --- Since they need to keep also the licensing key, model, etc with them, it shouldn't be too difficult to also store the HW version and other parameters. |
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