Products > Test Equipment

RIGOL Support fading out ? What is your experience ?

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Wolfgang:
... at the low end the Chinese are tough competitors, because

- their *mass* products usually work
- they are "good enough" for most applications, say 95%
- a premium brand instrument costs a lot more for the same performance. What it can do extra is rarely needed.

At the high end - different story. Users are much more intolerant for bugs and silly errors. And they want a clean record
with long-term support.

Wolfgang:
I would not be so sure that they can completely ignore reviews and user response.
At the long run, its your good reputation that makes people buy your stuff.

If you once bought some junk from a manufacturer or had lousy support, your learning curve will prevent another buy.

nctnico:

--- Quote from: Wolfgang on August 25, 2018, 08:40:12 pm ---... at the low end the Chinese are tough competitors, because

- their *mass* products usually work
- they are "good enough" for most applications, say 95%
- a premium brand instrument costs a lot more for the same performance. What it can do extra is rarely needed.

--- End quote ---
That is true. Unfortunately for me it meant buying the premium brand equipment in the end a couple of times already. It is frustrating because time & money are wasted and projects get delayed.


--- Quote from: Wolfgang on August 25, 2018, 08:43:36 pm ---If you once bought some junk from a manufacturer or had lousy support, your learning curve will prevent another buy.

--- End quote ---
I'm done buying the 'cheaper' pieces of test equipment when it comes to more complex types of equipment because in the end they don't deliver.

The Chinese will continue to sell low quality equipment because there is a sucker born every minute. Most people just can't ignore a lower price for something which seems to deliver the same at first glance.

rstofer:

--- Quote from: nctnico on August 26, 2018, 11:31:19 am ---The Chinese will continue to sell low quality equipment because there is a sucker born every minute. Most people just can't ignore a lower price for something which seems to deliver the same at first glance.

--- End quote ---

Or the buyers are hobbyists with low requirements and lacking in the sophistication to miss the more advanced features.

One needs to separate production from hobby.  For the hobbyist, Rigol is probably good enough (at least I like my 1054Z and 832).  But my needs are modest!  It's just a hobby!  And it's not my most expensive hobby.

In a commercial setting, I wouldn't have Rigol or Siglent or any of the other off-brands in the building - at any level.  It would be Tektronix, Keysight and Fluke - nothing but the best when the investment is tax deductible,  even if it is only the appearance of 'best'.  I'm not sure of this but I'll bet the military contractors in the US are not using Rigol.  But it's just a guess...  Not a bad guess considering the contractually required calibration cycles.  I like my Aneng 8008 but I doubt if it could be used on an F35.

bugi:

--- Quote from: rstofer on August 26, 2018, 06:09:09 pm ---I like my Aneng 8008 but I doubt if it could be used on an F35.

--- End quote ---
Couldn't resist... considering the reputation of the F35 development and results, they probably did use at least some Anengs during the project  ::)

Also, there are things even in high quality production that could be completed just as well (and without breaking standards or whatnot) with any crap device(s), given just minor precautions. However, getting off topic so I'll leave the rest of that to each others imagination.

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