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RIGOL Support fading out ? What is your experience ?

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Wolfgang:
Hi,

I use RIGOL equipment a lot, and in the beginning I liked it because it just worked and did what I wanted. If there was an issue,
they were fast and helpful. See here

https://electronicprojectsforfun.wordpress.com/test-equipment/

to check what I use.

In the recent past, however, there were some findinds where I found RIGOL equipment not to all that great, on several occasions:

- the DSG815 and DSG830 RF generators have a rather unclean modulation quality
https://electronicprojectsforfun.wordpress.com/test-equipment/test-equipment-measurements/rf-signal-generator-am-modulation-quality/

- the non-IQ pro model RF generator DSG3060 is fine but the IQ modulation in the DSG3060IQ model was strongly out of balance, with no
way to manually even this out like on the Keysights. Moreover, the minimum carrier frequency for the DSG3060IQ is 50MHz.
https://electronicprojectsforfun.wordpress.com/test-equipment/test-equipment-measurements/rf-signal-generator-iq-modulation-quality/

- the last issue I had (and still have) is the M300 data logger MC3324 combined voltage / current measurement card. It *disrupts* the current of a DUT with every measurement cycle. I reported this as a severe bug.

Well, any manufacturer has issues, and normally they correct that. In my case, *nothing* has been done. I asked, and they said that the DSGs will  not be changed, and for the M300 problem I got the answer that had no resources to work on this problem.

I remember some old times when Dave Jones found some design flaws in a DP832, and RIGOL replaced the mainboards for all users and redesigned it. This - at least for me - was a good argument to buy from this company.

Whats your impression today with RIGOL products and support today ?




-

chickenHeadKnob:
I have no insight as to what is happening inside Rigol, however it is routine that products nearing the end of their market life cycle are essentially orphaned. At the time of Dave's review the 832 was newly introduced, and Dave is very high profile. They couldn't ignore him. So using Dave's video as an indicator of future support is a hazardous extrapolation. Around the same time the 832 came out there were youtube reviews of the DS40xx (Conner Wolf I think) complaining about unfixed bugs and callous support. Life is unfair.

Wolfgang:
Maybe you're right, but then my recommendation to buy RIGOL products when:

- they have a high volume only
- they are more than 1 year on the market
- critiques and reviews are very positive

is essentially correct. On the other hand, RIGOL wants to play with the big boys. With a quality and support standard like
this it will not happen so easily.

So, RIGOL mass products OK, more expensive, pro or exotic stuff - beware.

Mr. Scram:

--- Quote from: Wolfgang on August 25, 2018, 07:18:53 pm ---Maybe you're right, but then my recommendation to buy RIGOL products when:

- they have a high volume only
- they are more than 1 year on the market
- critiques and reviews are very positive

is essentially correct. On the other hand, RIGOL wants to play with the big boys. With a quality and support standard like
this it will not happen so easily.

So, RIGOL mass products OK, more expensive, pro or exotic stuff - beware.

--- End quote ---
Both Rigol and Siglent have trouble understanding that being a serious contender means building long term relationships, or providing consistent support. I've been told by people with more experience in dealing with Chinese manufacturers that they're not used to investing in long term relationships and that this is a still developing mentality.

Wolfgang:
... probably a good explanation of their current mindset. Support only when you must or the public disgrace is too painful.

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