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Rohde & Schwarz Oscilloscopes - Questions/Comments? Let me know!

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Rich@RohdeScopesUSA:

--- Quote from: BloodyCactus on March 13, 2017, 05:06:37 pm ---I just got a brand new HM01202 with the LA pod.. its awesome.. except maybe you can explain why it takes a month to get a code to enable the logic decode??? :( (that was another persons experience, me I'm still waiting over a week)

apparently only 1 person can generate a code, and they only work one day every other month it would seem.

never would have thought it so hard to get a damn code.

maybe I was silly to order the code when I ordered my scope.

either way you slice it, its ridiculous support by R&S for this for something that should be instant.

--- End quote ---
Sorry to hear about the troubles.  Although we bought Hameg quite some time ago, not all their products use the same systems as other (newer) R&S scopes.  So I'm guessing that is the problem.  But regardless, I agree, it is ridiculous to take that long.  Do you mind PM'ing me your info (who you bought it from, your order number, etc) and I'll see if I can escalate it for you.

-Rich

Rich@RohdeScopesUSA:

--- Quote from: Ice-Tea on March 13, 2017, 05:20:24 pm ---Want to get the brand out there? Here's a two-step plan:

- give one to Dave
- give a bunch of them to forum members.  >:D

--- End quote ---
I like your thinking!   ;)

-Rich

salamander123:
Hey Rich,
thanks for clarification. Maybe the information on the homepage can be corrected, since it states (at least in the german version) that every RTO can be upgraded (https://www.rohde-schwarz.com/de/produkt/rtob6-produkt-startseite_63493-401856.html).
I would have liked to buy the generation option, especially because of the 8 digital channels you pypically do not get with an standalone function generator... but unfortunately own an RTO1000.

best regards

Rich@RohdeScopesUSA:

--- Quote from: salamander123 on March 13, 2017, 06:01:30 pm ---Hey Rich,
thanks for clarification. Maybe the information on the homepage can be corrected, since it states (at least in the german version) that every RTO can be upgraded (https://www.rohde-schwarz.com/de/produkt/rtob6-produkt-startseite_63493-401856.html).
I would have liked to buy the generation option, especially because of the 8 digital channels you pypically do not get with an standalone function generator... but unfortunately own an RTO1000.

best regards

--- End quote ---
I'll have them update it - thanks for sending this on.

-Rich

Keysight DanielBogdanoff:
FWIW (employers aside), I've worked with Rich and he's a great guy.

Rich, hope to see you on the bike trail soon!

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