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Rohde & Schwarz Oscilloscopes - Questions/Comments? Let me know!
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MikeP:
 Hello.

 Possibly, I am the last person who received promotional RTB2004. It’s excellent device. It is a pity that the promo had VERY limited character.

 I express big gratitude to creators of the surprising tool. Also I’m very glad to that this thing was available to me. Even by means of little cunnings. Our world becomes better!

 Thanks.
 Mike.
bikerglen:
Hi, Rich,

I’m looking for a new scope for home/hobby use. At work, I use Keysight scopes and R&S spectrum analyzers but I’ve never used an R&S scope.

I have a few questions about the RTE1024:

1) What spectrum analysis capabilities are built-in to the base scope price without purchasing the spectrum analysis option?

2) Where in the product life cycle is the RTE1024? In other words, how much longer will it be fully supported for calibration, repairs, and parts replacement should the need arise?

3) How much to extend the product warranty out to five years?

4) How much is the flat-rate repair price?

I have to admit an R&S scope is a long shot given my familiarity with Keysight’s products, but I’m trying to keep an open mind.

By the way, I’m in Fort Collins if you and Daniel ever want to go mountain biking up here or I could show you around Curt Gowdy in Wyoming sometime if you’ve never been there. I wouldn’t mind hitting Captain Jack’s or some of the trails down your way either.

Thanks,
Glen Akins
bikerglen.com
Rich@RohdeScopesUSA:

--- Quote from: bikerglen on August 18, 2017, 04:37:30 pm ---Hi, Rich,

I’m looking for a new scope for home/hobby use. At work, I use Keysight scopes and R&S spectrum analyzers but I’ve never used an R&S scope.

I have a few questions about the RTE1024:

1) What spectrum analysis capabilities are built-in to the base scope price without purchasing the spectrum analysis option?

2) Where in the product life cycle is the RTE1024? In other words, how much longer will it be fully supported for calibration, repairs, and parts replacement should the need arise?

3) How much to extend the product warranty out to five years?

4) How much is the flat-rate repair price?

I have to admit an R&S scope is a long shot given my familiarity with Keysight’s products, but I’m trying to keep an open mind.

By the way, I’m in Fort Collins if you and Daniel ever want to go mountain biking up here or I could show you around Curt Gowdy in Wyoming sometime if you’ve never been there. I wouldn’t mind hitting Captain Jack’s or some of the trails down your way either.

Thanks,
Glen Akins
bikerglen.com

--- End quote ---
Hi Glen,

Awesome on the mountain biking!  Definitely let Daniel and I know if you'll be in the Springs.  Captain Jacks is awesome.  Falcon on the Air Force Academy is another one of my favorites.  And I was actually just up in Ft Collins for the opening of CSU's new stadium (my wife went to CSU).  It's awesome - I especially love the New Belgium porch  ;D

With respect to your questions:

1.  The digital down conversion, hardware acceleration, SpecAn input, time gating, colorized view, etc are all part of the standard scope.  It is awesome and IMHO tough to go away from once you've used a scope with a fast FFT capability.  Option RTE-K18 adds spectrogram, logarithmic display and an automatic peak list detector.
2.  For the PLC, we provide 5-years of support once a product is discontinued, plus a significant amount of "best effort" beyond that.  I actually think this is a huge advantage for R&S - as a privately held company we don't have the typical inventory pressures that cause other companies to flush inventory over time so we can support things well beyond a "typical" amount of time.
3.  I'm not sure on this - I'll ask our service team.
4.  Ditto - I'll ask our service team.

-Rich
Wuerstchenhund:

--- Quote from: Rich@RohdeScopesUSA on August 18, 2017, 04:55:24 pm ---2.  For the PLC, we provide 5-years of support once a product is discontinued, plus a significant amount of "best effort" beyond that.  I actually think this is a huge advantage for R&S - as a privately held company we don't have the typical inventory pressures that cause other companies to flush inventory over time so we can support things well beyond a "typical" amount of time.
--- End quote ---

Considering that 5 years after discontinuance is typical for Keysight and that LeCroy even offers 7 years full support after end of production, and that both companies support older gear based on best efforts (i.e. LeCroy still offers repair for the 9300 Series of scopes which are from the mid-'90s), I'm actually struggling to see where the huge advantage for R&S is in this regard.
Rich@RohdeScopesUSA:

--- Quote from: Wuerstchenhund on August 18, 2017, 08:46:12 pm ---
--- Quote from: Rich@RohdeScopesUSA on August 18, 2017, 04:55:24 pm ---2.  For the PLC, we provide 5-years of support once a product is discontinued, plus a significant amount of "best effort" beyond that.  I actually think this is a huge advantage for R&S - as a privately held company we don't have the typical inventory pressures that cause other companies to flush inventory over time so we can support things well beyond a "typical" amount of time.
--- End quote ---

Considering that 5 years after discontinuance is typical for Keysight and that LeCroy even offers 7 years full support after end of production, and that both companies support older gear based on best efforts (i.e. LeCroy still offers repair for the 9300 Series of scopes which are from the mid-'90s), I'm actually struggling to see where the huge advantage for R&S is in this regard.

--- End quote ---
Hi Wuerstchenhund - thanks for commenting and I'm glad to see you are commenting more again.  You are a valuable member of the community.

WRT the support, it is really the best effort part I was mentioning.  We had a third party evaluate RF products for support life (our scope products haven't been around long enough) and on average, our support was roughly 5 years longer than others in the industry.  Again, a large portion of this is due to us being privately held - if we have inventory we hold on to it, versus writing it off to improve things like ROIC (which is often important to investors in publicly held companies).  For scopes, I think you are correct about LeCroy - from what I can tell they do a very good job of long term support too.

-Rich
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