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Has anyone else had the same problem?
Seems quite a few people had issues upgrading the SG004A.
I only have the SG003A, so Im not in the same boat, and made one firmware update around ½ to a year ago, also a drop to rootfolder and worked as expected - which mainly corrected some spelling mistakes.
Have you tried contacting Fnirsi?... Just make clear to them that you wanna talk with a technician, as the official Western listed fw
https://www.fnirsi.com/pages/manuals-firmwares are creating issues for numerous users in this thread.
Can sometimes also be helpful to link to this EEVthread, so they can see that its more then just you.