SDS800X HD Bug Reports + Firmware

[Furna]

No need for "word police".
English is not native language to either of us.

Pressing Math will restore scope internal state variables, like Factory default does.

I do not want to be the "word police" but words have their importance ...

Try the factory reset  by pressing quickly and persistently a Math button during boot.

The "Math button during boot" is not documented; I learned about it thanks to 2N3055 post and got it for a Facotry Reset as opposed to a Facory Defaults

I do not want to be polemic; take it as a suggestion: the manual should document "Factory Defaults", "Math button during boot", and "Secure Erase". None of them is documented.

In short if you want to sell or even just land the scope you should perfom a "Secure Erase" and a "Factory Defaults".


EDIT:
PS I lost hope in this thread to be only about firmware

[2N3055]

No need for "word police".
English is not native language to either of us.

Pressing Math will restore scope internal state variables, like Factory default does.

I do not want to be the "word police" but words have their importance ...

Try the factory reset  by pressing quickly and persistently a Math button during boot.

The "Math button during boot" is not documented; I learned about it thanks to 2N3055 post and got it for a Facotry Reset as opposed to a Facory Defaults

I do not want to be polemic; take it as a suggestion: the manual should document "Factory Defaults", "Math button during boot", and "Secure Erase". None of them is documented.

In short if you want to sell or even just land the scope you should perfom a "Secure Erase" and a "Factory Defaults".


EDIT:
PS I lost hope in this thread to be only about firmware

Math button is documented. It is just a troubleshooting procedure that is not standard daily procedure from User manual..
https://www.eevblog.com/forum/testgear/sds800x-hd-bug-reports-firmware/msg5848097/#msg5848097

But I agree (and said that many times before) that manuals need work.

[Furna]

No need for "word police".
English is not native language to either of us.

Pressing Math will restore scope internal state variables, like Factory default does.

I do not want to be the "word police" but words have their importance ...

Try the factory reset  by pressing quickly and persistently a Math button during boot.

The "Math button during boot" is not documented; I learned about it thanks to 2N3055 post and got it for a Facotry Reset as opposed to a Facory Defaults

I do not want to be polemic; take it as a suggestion: the manual should document "Factory Defaults", "Math button during boot", and "Secure Erase". None of them is documented.

In short if you want to sell or even just land the scope you should perfom a "Secure Erase" and a "Factory Defaults".


EDIT:
PS I lost hope in this thread to be only about firmware

Math button is documented. It is just a troubleshooting procedure that is not standard daily procedure from User manual..
https://www.eevblog.com/forum/testgear/sds800x-hd-bug-reports-firmware/msg5848097/#msg5848097

But I agree (and said that many times before) that manuals need work.

You are right ... let me re-pharse then
The "Math button during boot" is not documented in the User Manual nor there is a link to further documenation, application notes, operating tips ...

P.S. the different behaviour (see network packets capture shared a few weeks ago) when saving to a NAS a "PNG" in respect to saving a "Binary" is till there

[tautech]

........
P.S. the different behaviour (see network packets capture shared a few weeks ago) when saving to a NAS a "PNG" in respect to saving a "Binary" is till there

Which Save procedure are you using ?

To define a particular filetype you need use the Utility>Save/Recall and set the filetype to save.
Default is PNG.

If you are defaulting your scope often you would be best to setup a User Default to retain all the settings you use.
This is also done from the Utility>Save/Recall menu.

[Furna]

........
P.S. the different behaviour (see network packets capture shared a few weeks ago) when saving to a NAS a "PNG" in respect to saving a "Binary" is till there

Which Save procedure are you using ?

To define a particular filetype you need use the Utility>Save/Recall and set the filetype to save.
Default is PNG.

If you are defaulting your scope often you would be best to setup a User Default to retain all the settings you use.
This is also done from the Utility>Save/Recall menu.

Hello tautech,

it is an issue that happens only while trying to save to my TrueNAS Scale (latest version) a "Binary" or a "Matlab" type; I receive a "Not enough space" error.
Saving locally and then moving the file using the File Manager works ...
Saving other file types work flawlessy to the NAS directly.

I captured a few traces where it is obvious the different behaviour while saving these two type compared to all the other types.

2N3055 was not able to reproduce the issue using Win10 as server (if I recall correctly) ...

[tautech]

........
P.S. the different behaviour (see network packets capture shared a few weeks ago) when saving to a NAS a "PNG" in respect to saving a "Binary" is till there

Which Save procedure are you using ?

To define a particular filetype you need use the Utility>Save/Recall and set the filetype to save.
Default is PNG.

If you are defaulting your scope often you would be best to setup a User Default to retain all the settings you use.
This is also done from the Utility>Save/Recall menu.

Hello tautech,

it is an issue that happens only while trying to save to my TrueNAS Scale (latest version) a "Binary" or a "Matlab" type; I receive a "Not enough space" error.
Saving locally and then moving the file using the File Manager works ...
Saving other file types work flawlessy to the NAS directly.

I captured a few traces where it is obvious the different behaviour while saving these two type compared to all the other types.

2N3055 was not able to reproduce the issue using Win10 as server (if I recall correctly) ...

Interesting....had to look it up:
https://www.truenas.com/truenas-scale/
Have you discussed this BIN and MatLab save issue with their community ?

Is CSV accepted ?
NAS on LAN or using a USB connection ?

[eTobey]

2N3055 was not able to reproduce the issue using Win10 as server (if I recall correctly) ...

Then its clearly 100% not a bug, and you should open a seperate thread for it. 

[eTobey]

I always performed the firmware upgrade from the web interface. No problems up to version 1.1.6.2.

Maybe it's a specific malfunction only for me, it remains to be seen if it can be reproduced by other users who have installed firmware 1.1.6.2

Have you tried running the upgrade again without the webinterface?

I was thinking that it might be a setting of the NTP/SMB server/client, if those settings would not be reset with an upgrade (because those are not reset with a factory reset at least).

[2N3055]

2N3055 was not able to reproduce the issue using Win10 as server (if I recall correctly) ...

Then its clearly 100% not a bug, and you should open a seperate thread for it. 

No , he should not open a separate thread for it. That is what some other people do that pisses off us all here...
It is quite the opposite.

Unlike you, I took my private free time to try and help someone.
I tried in my environment where I connect to Win 10 share and could not reproduce problem.
I never said he is wrong or lying. I contributed a data point that on win10 it works fine.

So instead of trolling here, you should try to reproduce his problem too. So maybe we can find what problem he has, is it really some problem with scope of with storage solution he uses.
So we can help a person with their problem.

Randomly choosing who or what is going to be guilty for some problems based on who/what you chose to hate is not a solution. You cannot fix a problem in a wrong place.

You are mocking me, but out of you and thousands of others who did absolutely nothing, I was trying to be a part of solution, and actually took time to try his scenario to see if we can figure out what it is so we can fix it for our forum fellow. I didn't do it for myself, I don't have a problem. He does.

This statement of yours simply shows enormous amount of selfishness from a person that practically demands for everybody else to constantly help him all the time, without giving anything back but grief and insults.

Your comment is clear and clean envy that some people get help but you don't, but also direct explanation as to why people don't want to help you anymore. Pretty self explanatory.

[newbrain]

I tried in my environment where I connect to Win 10 share and could not reproduce problem.

I'm currently about 2 Mm away from my scope, but during the weekend I might try reproducing the issue.
I have TrueNAS Core, which is FreeBSD based rather than Linux, and a mix of Windows 10/11 and Linux machines where I can easily set up a CIFS/SMB share.

Eh, I would really like the scope to have Wake On Lan...I have full remote access to my home network, and with the integrated web server that would have been a breeze.

[2N3055]

I tried in my environment where I connect to Win 10 share and could not reproduce problem.

I'm currently about 2 Mm away from my scope, but during the weekend I might try reproducing the issue.
I have TrueNAS Core, which is FreeBSD based rather than Linux, and a mix of Windows 10/11 and Linux machines where I can easily set up a CIFS/SMB share.

Eh, I would really like the scope to have Wake On Lan...I have full remote access to my home network, and with the integrated web server that would have been a breeze.

That would be great!

As for Wake on LAN, unfortunately it cannot have that because it would need to have much different hardware platform.
When Off, scope is Off, not in some hybrid standby power under software control like PC Motherboards...

[newbrain]

When Off, scope is Off, not in some hybrid standby power under software control like PC Motherboards...

Well, for being fully Off it still draws 4 W - declared, and actually measured - that's a very inefficient standby LED in the power button 
Note that the manual describes On/Standby, and suggest yanking the plug to have it fully Off.

But, yes, I understand WoL is an HW feature of the SoC NIC (I assume it's integrated, apart from PHY?) and the power architecture - I am not really complaining given the features/price ratio!

[2N3055]

When Off, scope is Off, not in some hybrid standby power under software control like PC Motherboards...

Well, for being fully Off it still draws 4 W - declared, and actually measured - that's a very inefficient standby LED in the power button 
Note that the manual describes On/Standby, and suggest yanking the plug to have it fully Off.

But, yes, I understand WoL is an HW feature of the SoC NIC (I assume it's integrated, apart from PHY?) and the power architecture - I am not really complaining given the features/price ratio!

There is a separate power controller and PSU is in a sort of standby mode to enable button press power and soft off.
But motherboard is not powered on in Off mode.

Funny enough, the standby power is less than what MSOX3000T takes when off. They have a switch but is not cutting incoming power really. It also controls PSU power mode via input pin.

I personally would like a physical power switch on all equipment. And world peace..

[KungFuJosh]

I personally would like a physical power switch on all equipment. And world peace..

I keep all my test gear plugged in through a smart outlet so I can actually turn the bench off when I want it off. And it has to be a smart outlet so I don't have to reach behind my bench. 😉

[2N3055]

I personally would like a physical power switch on all equipment. And world peace..

I keep all my test gear plugged in through a smart outlet so I can actually turn the bench off when I want it off. And it has to be a smart outlet so I don't have to reach behind my bench. 😉

All of the Siglent scopes I looked into have options to automatically power on when power is applied to socket.

[KungFuJosh]

All of the Siglent scopes I looked into have options to automatically power on when power is applied to socket.

Is that an option in the settings somewhere? None of my scopes have ever automatically turned on when the smart outlet enables power.

[2N3055]

All of the Siglent scopes I looked into have options to automatically power on when power is applied to socket.

Is that an option in the settings somewhere? None of my scopes have ever automatically turned on when the smart outlet enables power.

Yes, the option.

System Settings-> Auto Power ON

[KungFuJosh]

System Settings-> Auto Power ON

That's cool. That would work well with a smart outlet just for the scope. Right now, I control the whole bench with a smart outlet. The only thing I turn on and off independently with another smart outlet is my LCR, because it is loud as hell, and turns on automatically by default.

[mikes]

it is an issue that happens only while trying to save to my TrueNAS Scale (latest version) a "Binary" or a "Matlab" type; I receive a "Not enough space" error.

I can replicate the issue when trying to save Binary, Matlab/MAT, or CSV to a Samba server (Version 4.19.5-Ubuntu) running on Ubuntu 24.04.2 LTS. There's 3 Tb of available space, and no quota for the account being used. Saving Setup, Reference, BMP, JPG, PNG is fine.

[Conrad Hoffman]

I run the scope and little nano router from a surge protected power strip with a switch. Don't like to have anything in the lab on when I'm not there, save for the voltage references and ovenized oscillator in the freq counter.

[nanopico]

I couldn't call this a bug, because it doesn't prevent it from working, but...

- With the LAN interface connected, DHCP and NTP configured to auto, I turned on the oscilloscope and it remains stuck on the startup logo.

I dont get it... you dont call this a bug, but it remains stuck on the startup logo in this case?

Because he is smart. Until someone else can reproduce, it is some fluke that happened to him.
He never got back if this still happens to him after scope settings reset.
Nobody else managed to reproduce this so far.

I found some time to do few basic tests. Unfortunately, the hardware reset does not solve the problem.
What I found is that the oscilloscope finds the DHCP server and the whole process ends normally with the Ack message.
I remembered that I did the other firmware updates from home.
Now I need to see if the instrument gets stuck on the startup screen due to the port access configuration of our switches.

[Furna]

[...]
Interesting....had to look it up:
https://www.truenas.com/truenas-scale/
Have you discussed this BIN and MatLab save issue with their community ?

Is CSV accepted ?
NAS on LAN or using a USB connection ?

No, I didn't discuss the issue with TrueNAS community ... at first because there is a "work around" (saving locally and use the scope's File Manager to move the file to the NAS.
Then because of time issue and (I must admit) lazynes
CSV is also NOT working, at least with the latest firmware release ... see below
USB connection to a NAS?? No, it is via LAN.

I tried in my environment where I connect to Win 10 share and could not reproduce problem.

I'm currently about 2 Mm away from my scope, but during the weekend I might try reproducing the issue.
I have TrueNAS Core, which is FreeBSD based rather than Linux, and a mix of Windows 10/11 and Linux machines where I can easily set up a CIFS/SMB share.

I guess it si not related to TrueNAS Core/Scale ... it could be related to Samba.
Test is apreciate if you have time.

it is an issue that happens only while trying to save to my TrueNAS Scale (latest version) a "Binary" or a "Matlab" type; I receive a "Not enough space" error.

I can replicate the issue when trying to save Binary, Matlab/MAT, or CSV to a Samba server (Version 4.19.5-Ubuntu) running on Ubuntu 24.04.2 LTS. There's 3 Tb of available space, and no quota for the account being used. Saving Setup, Reference, BMP, JPG, PNG is fine.

Thank you milkes, we have now confirmation it happens with Samba and is not related to TrueNAS.
BTW my TrueNAS installation is running Samba Version 4.20.5-truenas
I confirm the CSV is also not working ... I do not remember if it was working with previous firmware version.
I'll investigate accordingly with time and laziness.

[2N3055]

I couldn't call this a bug, because it doesn't prevent it from working, but...

- With the LAN interface connected, DHCP and NTP configured to auto, I turned on the oscilloscope and it remains stuck on the startup logo.

I dont get it... you dont call this a bug, but it remains stuck on the startup logo in this case?

Because he is smart. Until someone else can reproduce, it is some fluke that happened to him.
He never got back if this still happens to him after scope settings reset.
Nobody else managed to reproduce this so far.

I found some time to do few basic tests. Unfortunately, the hardware reset does not solve the problem.
What I found is that the oscilloscope finds the DHCP server and the whole process ends normally with the Ack message.
I remembered that I did the other firmware updates from home.
Now I need to see if the instrument gets stuck on the startup screen due to the port access configuration of our switches.

Thanks.

[eTobey]

Now I need to see if the instrument gets stuck on the startup screen due to the port access configuration of our switches.

Change the settings of NTP/SMB server (everything network related), and it might work. Those settings (some?/all?) are not reset with the reset. And note down everything you change, so it can be reproduced and fixed by Siglent.

Thanks.

I just unignored your post, as i thought it might have something useful in it. I should have known better...

[2N3055]

I just unignored your post, as i thought it might have something useful in it. I should have known better...

I do believe you believe that.
Which is exactly the problem.

Everything and everybody is retarded and useless unless it is useful to you.