What is the average bug fixing time & schedule for Siglent gear... also how they communication to and with the customer?
Any priority incident handling or known about? Or even direct dealing with the China land
Hp
Let me ask you in return: What is average bug fix time and schedule for R&S, Keysight or Tektronix ??
What do you mean by "priority incident handling" ? T&M is not life support or mission critical, at least not usually.
Production testing comes to mind as a use that would need some type of guaranteed uptime... Even then you would want to have redundant test stations, you cannot rely on SLA only, even if they guarantee repair time in hours. Uptime guarantee is customer responsibility... Vendor can only help design it..