EEVblog Electronics Community Forum
Products => Test Equipment => Topic started by: SeaMaster on April 11, 2023, 07:55:17 am
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Today I tried to update the SW on my SPD3303X-E. It reported success, but after restart the unit is stuck without FW and this is the start screen:
(http://IMG_2926.jpeg)
when i try to connect to the device via USB or network it starts series of short seaming random beeps....
I tried updating via Network or USB - no luck. It always reports "the file doesn't match the device". (http://Siglent.jpg)
Any hints?
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Yeah it’s a bit annoying FW updates must be done with EasyPower. ::)
Exactly which firmware were you installing as the message informs you it’s not a match for the PSU model.
You can find the firmware download here:
https://siglentna.com/service-and-support/firmware-software/dc-power-supplies/#spd3303xx-e-series
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After getting that incompatibility message I tried both 3303x and 3303x-e updates. Both report the same. I presume that the reason is that the PS lost its indetification settings. Please look at the new image I just attached.
I'm sure there should be a way, but the question is how can I get out of this rabbit hole....
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That’s weird, xyz ltd ? :-//
For urgent service you should contact Siglent in Ohio as I’m away from my resources for a couple more days.
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HQ tech support recommends installing 1.01.01.02.07R2 FW and NOT a later version.
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HQ tech support recommends installing 1.01.01.02.07R2 FW and NOT a later version.
I have the same issue as op, and I tried this but Easypower just displays "Failed to GetUpdateMode". |O
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Any fixes for this? The software crashed during my update and it seems completely bricked. Holding the knob on startup didn’t help :/
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Tautech i think is out for the Hollidays be patient ...
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Figured it out, there's newer HW versions that prevents rolling back to the 1mV resolution update. Downloaded the latest version of EasyPower and used the latest firmware (SPD3303X_E_V1.01.01.03.10 on HW version 6.2) which fixed the problem :popcorn: