Products > Test Equipment
Siglent Power Supply bricked during upgrade
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SeaMaster:
Today I tried to update the SW on my SPD3303X-E. It reported success, but after restart the unit is stuck without FW and this is the start screen:

when i try to connect to the device via USB or network it starts series of short seaming random beeps....
 
I tried updating via Network or USB -  no luck. It always reports "the file doesn't match the device".
Any hints?
tautech:
Yeah it’s a bit annoying FW updates must be done with EasyPower.  ::)
Exactly which firmware were you installing as the message informs you it’s not a match for the PSU model.

You can find the firmware download here:
https://siglentna.com/service-and-support/firmware-software/dc-power-supplies/#spd3303xx-e-series
SeaMaster:
After getting that incompatibility message I tried both 3303x and 3303x-e updates. Both report the same. I presume that the reason is that the PS lost its indetification settings. Please look at the new image I just attached.
I'm sure there should be a way, but the question is how can I get out of this rabbit hole....
tautech:
That’s weird, xyz ltd ?  :-//
For urgent service you should contact Siglent in Ohio as I’m away from my resources for a couple more days.
tautech:
HQ tech support recommends installing 1.01.01.02.07R2 FW and NOT a later version.
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