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| Siglent Power Supply bricked during upgrade |
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| SeaMaster:
Today I tried to update the SW on my SPD3303X-E. It reported success, but after restart the unit is stuck without FW and this is the start screen: when i try to connect to the device via USB or network it starts series of short seaming random beeps.... I tried updating via Network or USB - no luck. It always reports "the file doesn't match the device". Any hints? |
| tautech:
Yeah it’s a bit annoying FW updates must be done with EasyPower. ::) Exactly which firmware were you installing as the message informs you it’s not a match for the PSU model. You can find the firmware download here: https://siglentna.com/service-and-support/firmware-software/dc-power-supplies/#spd3303xx-e-series |
| SeaMaster:
After getting that incompatibility message I tried both 3303x and 3303x-e updates. Both report the same. I presume that the reason is that the PS lost its indetification settings. Please look at the new image I just attached. I'm sure there should be a way, but the question is how can I get out of this rabbit hole.... |
| tautech:
That’s weird, xyz ltd ? :-// For urgent service you should contact Siglent in Ohio as I’m away from my resources for a couple more days. |
| tautech:
HQ tech support recommends installing 1.01.01.02.07R2 FW and NOT a later version. |
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