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Siglent SDG 1032X Boot stuck

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Elyjax:
Hello everyone,
I own a SDG 1032X purchased in 2020 and barely used so far.
After many months of dust, I had the opportunity to use it again but unfortunately the unit decided otherwise. After the power button is pressed it gets stuck on siglent logo forever (I can hear a slight click after a few seconds but that's it).
If it is hardware failure I'm out of luck because the warranty is now expired.
However I suspect it might be firmware related because I have some memory of updating the firmware last time I used it.
I'm pretty sure it went through without any issue but who knows, it was a year ago.
Because I can not do regular update through the menu, is there some kind of USB automatic recovery I can try?

Thank you very much

ebastler:
Apparently there is a "USB recovery package", available to/through distributors:
https://www.eevblog.com/forum/testgear/bricked-siglent-sdg-1032x/

I am sure @tautech, who sells Siglent products in New Zealand and has helped forum users here many (!) times, will chime in soon. In the
unlikely event that he overlooks this thread, you could send him a PM in a day or two.

tautech:

--- Quote from: Elyjax on November 27, 2024, 01:58:00 pm ---Hello everyone,
I own a SDG 1032X purchased in 2020 and barely used so far.
After many months of dust, I had the opportunity to use it again but unfortunately the unit decided otherwise. After the power button is pressed it gets stuck on siglent logo forever (I can hear a slight click after a few seconds but that's it).
If it is hardware failure I'm out of luck because the warranty is now expired.
However I suspect it might be firmware related because I have some memory of updating the firmware last time I used it.
I'm pretty sure it went through without any issue but who knows, it was a year ago.
Because I can not do regular update through the menu, is there some kind of USB automatic recovery I can try?

Thank you very much

--- End quote ---
Welcome to the forum.

Boot freeze in SGD1000X is unusual but there are USB recovery packages available.

Siglent EU HQ will help you:
info-eu@siglent.com

Come back later and let us know how things went.

Elyjax:
Thank you, I followed your advice and sent an email to request the recovery files.
I will let you know how it goes as soon as I get a reply.

Elyjax:
It has been almost a week and still no reply from Siglent... I have read elsewhere on this forum that they reply quickly so maybe I should email a gentle reminder?
In the meantime if anyone (I'm thinking about the legendary @tautech  ;)) happens to have this kind of recovery files, I would be very grateful if they can be shared in private.

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