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Siglent SDG1000 (aka LeCroy WaveStation) firmware updates

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Fennec:

--- Quote from: rf-loop on March 24, 2015, 07:44:25 pm ---"Fennec" unit serial is  SDG00003120xxx  (manufactured 2012)

--- End quote ---

Yepp.

Siglent:

--- Quote from: Fennec on March 24, 2015, 07:53:19 pm ---
--- Quote from: rf-loop on March 24, 2015, 07:44:25 pm ---"Fennec" unit serial is  SDG00003120xxx  (manufactured 2012)

--- End quote ---

Yepp.

--- End quote ---
I am sorry that firmware updating deleted your SN,  but it will not affect other functions. If you flash Lecroy's firmware,  the SN will be lost. and you still have the SN on the back and box. So they are still on warranty.
we are working on a new firmware to avoid this situation, thanks for your feedback.

rf-loop:

--- Quote from: Siglent on March 25, 2015, 06:18:40 am ---
--- Quote from: Fennec on March 24, 2015, 07:53:19 pm ---
--- Quote from: rf-loop on March 24, 2015, 07:44:25 pm ---"Fennec" unit serial is  SDG00003120xxx  (manufactured 2012)

--- End quote ---

Yepp.

--- End quote ---
I am sorry that firmware updating deleted your SN,  but it will not affect other functions. If you flash Lecroy's firmware,  the SN will be lost. and you still have the SN on the back and box. So they are still on warranty.
we are working on a new firmware to avoid this situation, thanks for your feedback.

--- End quote ---

Perhaps IF flash with Teledyne LeCroy FW. I have not any experience about this.

It happends also in some cases just with Siglent FW.  This I'm absolutely sure.
It have happend to me (1-2 year ago) when I update SDG1000 series factory new eguipment and absolutely sure these have never seen any bit of Teledyne LeCroy FW's. Just genuine FW what I get directly from Siglent.  What I do not remember is what FW version it was and not anymore sure what HW (!) version.
So, this is not nessessary first suspect that someone have updated Siglent using LeCroy and this is reason. Siglent FW for SDG1000 can do this for Siglent SDG1000.

In this old case Siglent tell me that it do not affect warranty because serial is known (in bacside label).
Every customer who buy from me get also invoice/receip where is full details for possible warranty handling including also serial number and seller reference data for Siglent service and of course end user purchase date.

Serial is only one string in special position in the hardware (and "perhaps" there is some differencies between different hardwares related to serial number). This bug really do not affect any other things than serial number display.

Some manufactures ask your serial number, HW and FW versions etc and then they send FW update if they peoples are not too tired for customer care..  This is more safe way due to continuous develop in equipment hardwares.  Perhaps Rigol is right and it is not wise to share public downloadable FW updates?

nctnico:
I have had the Lecroy firmware on my SDG1010 but I could replace that with Siglent's firmware without a problem. I think one of the problems is that the update process itself is weird. When I update the firmware I suddenly find myself in the 'data recall menu (???) I then select the firmware file on the USB stick and press recall. After that nothing happens. No progress indicator. No indication the update was succesful. After some time the keypad starts to respond again...
It takes a power cycle to activate the new firmware. IMHO this way of updating firmware is prone to users switching their equipment off/on before the firmware has been updated properly.

Groucho2005:
I just tried to flash the LeCroy firmware to my new SDG1010, doesn't work. The error message is "Update failed!" I don't know if it's because of the newer hardware version or the latest LeCroy firmware (1.01.02.36) doesn't like to be flashed to a Siglent device.
Flashing the latest Siglent firmware is no problem.

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