Products > Test Equipment
Siglent SDG1000 (aka LeCroy WaveStation) firmware updates
Fennec:
I have downgrade it and update again. Same, serial number is gone.
tautech:
--- Quote from: Fennec on March 23, 2015, 01:09:01 am ---I have downgrade it and update again. Same, serial number is gone.
--- End quote ---
@Fennec
Can you confirm your AWG is a Siglent?
If is is a LeCroy, this will be the reason the SN has disappeared from the EditInfo screen.
But you should still have the SN on the case, right?
Siglents reply to me after I pointed them to your post:
This because the customer flashed the Lecroy firmware, it does not match SDG1000 series and will lose the SN.
But they are still under warranty if the SN on the back is still there.
Of course the SN in the system menu can only be recover by our factory.
Fennec:
Yes, I am sure that it is a Siglent, because I can read.
Siglent is a juice shop, not more. They tell me, I have tryed to flash the lecroy firmware, because his firmware is perfect 100% and it can't make any issues !
So okay, it's my fault, because I buyed a crappy cheap Siglent.
And I should send this $US250 crap back to china now ? What kind of stuff they smoke ?
tautech:
--- Quote from: Fennec on March 24, 2015, 06:12:36 pm ---Yes, I am sure that it is a Siglent, because I can read.
Siglent is a juice shop, not more. They tell me, I have tryed to flash the lecroy firmware, because his firmware is perfect 100% and it can't make any issues !
So okay, it's my fault, because I buyed a crappy cheap Siglent.
And I should send this $US250 crap back to china now ? What kind of stuff they smoke ?
--- End quote ---
@Fennec
Siglent's reply demonstrates they think your AWG is a LeCroy because of the thread YOU have posted in.
Your images did not clearly show the label on your AWG.
There are many members that DO NOT think the SDG1000 series are substandard, I'm sorry you think this way.
I will again point Siglent to your post in order to help you.
Good luck with this level of support if you get something else.
PS
Put your country flag in your profile for links to assistance that could be close to you.
rf-loop:
--- Quote from: Fennec on March 24, 2015, 06:12:36 pm ---Yes, I am sure that it is a Siglent, because I can read.
Siglent is a juice shop, not more. They tell me, I have tryed to flash the lecroy firmware, because his firmware is perfect 100% and it can't make any issues !
So okay, it's my fault, because I buyed a crappy cheap Siglent.
And I should send this $US250 crap back to china now ? What kind of stuff they smoke ?
--- End quote ---
I know that in some cases with some previous FW and HW combination, updating FW may destroy system display serial number. I have been there... I have seen this happend in real world with my own eyes and I know sure it can happend with original Siglent FW update with Siglent SDG1000 series equipment what never have seen any LeCroy branded FW. Long time ago also Siglent have answered to me about this kind of situation and they really know it.
"Fennec" unit serial is SDG00003120xxx (manufactured 2012)
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