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Siglent SDM3045X - Enough is enough

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MarkKn:
My 3045 locked up again—simply measuring dc voltage and it locked in ‘overload’ power off and on resolved. Looking forward to some better firmware.

tautech:

--- Quote from: MarkKn on February 04, 2023, 03:05:32 am ---My 3045 locked up again—simply measuring dc voltage and it locked in ‘overload’ power off and on resolved. Looking forward to some better firmware.

--- End quote ---
What version are you on ?

Latest is Version: V5.01.01.07R1
Please confirm boot settings ? Default or Last ?

For the last year or so every unit leaves here set to Last and as yet not been contacted by customers with boot problems. Something you might like to also try as if we can find settings that lead to freezes we have better info to give the SW engineers to provide a fix.

tomud:

--- Quote from: eloso on February 02, 2023, 09:43:11 am ---I have read some criticism of Siglent by folk feeling let down by unresponsive Siglent support.

--- End quote ---

There are sometimes no answers to reported bugs found in the software or questions about when to expect a fix for the software.

Personally, I received a reply to one email, but not to the next e-mail  :-//


--- Quote ---Dear ......,
 
This is a know issue and will be solved with the next FW update.

--- End quote ---

Just looking at the fact that the last version of the software is from August 2021 and now we are in February 2023 is not a very comforting answer. Especially since the problem was reported a long time ago.

Yes, this problem can be circumvented, but it does not change the fact that such errors should be corrected, and not searched for ways to circumvent them.


BillyO:
Did the problem exist in the previous version of the firmware?

bobt:
Hi,

So, the SDM3055X-E firmware seems to work on the SDM3045.
This tread did not answer me if it is a real improvement vs the original firmware other than issues around 2 volts ( relais clicking )
Or Did I miss something?

Thanks in advance,
Bob

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