Products > Test Equipment
Siglent SDM3045X - OS crashes
MathWizard:
--- Quote from: tautech on November 27, 2019, 05:58:18 am ---
--- Quote from: KD9CJX on November 27, 2019, 01:59:48 am ---Good evening,
I recently purchased a Siglent SDM3045X DMM on Amazon (new). Everything worked initially, but after being on for an hour, it seemed to hang up/crash while taking a measurement. I rebooted the device and it worked for a few minutes before crashing again (while taking a reading on a 7.2v battery of all things...) this time it completely locked up. Power button was not operational. So I disconnected the power cable and let it sit for a minute - GOT A BLUE SCREEN OF DEATH! I didn't know Microsoft made DMM (HAHA)
So I contacted Amazon and they told me to contact Siglent directly. Waiting for their reply as it's 8pm CST here. Anyone have this issue before? Is it just a firmware issue and could be resolved by updating? I'd just like to send it back as it failed almost immediately out of the box but if it's something silly easy like plugging it into the computer and uploading a new version of the firmware, I might give it a go.
73
Joe
KD9CJX
--- End quote ---
As much as I understand that buyers get stuff from Amazon for some piece of mind ::) buying from authorized dealers will give you better support if yo should ever need it and likely update the firmware too before dispatch.
--- End quote ---
Hi if giant Amazon is not an authorized dealer, then what are they ? How do they get them for sale ? Amazon has it's own refund policy, at least short term, so I guess people aren't totally screwed.
I bought my Siglent gear from a Canadian store, I never asked if they are an authorized dealer or about warranty, I guess I better find out.
tautech:
--- Quote from: MathWizard on July 11, 2020, 07:07:24 am ---Hi if giant Amazon is not an authorized dealer, then what are they ? How do they get them for sale ? Amazon has it's own refund policy, at least short term, so I guess people aren't totally screwed.
I bought my Siglent gear from a Canadian store, I never asked if they are an authorized dealer or about warranty, I guess I better find out.
--- End quote ---
I believe Siglent NA have a store on Amazon however why put an intermediary between the buyer and Siglent's US branch ?
Something I never understood. :-//
You can find all the NA dealers here:
https://siglentna.com/how-to-buy/
cvanc:
I have two SDM3045X.
As a data point I can say they sometimes seem sensitive to static and I have seen them hang when changing leads and such - but only on dry days in my shop. A power cycle has always recovered me to normal.
HTH...
KD9CJX:
It sounds more like a manufacturing defect...Since they replaced the main board it has worked fine.
gbo75000:
Hello,
sorry for my bad english. I have an SDM3045X which freezes on the splash screen. This problem seems to happen a lot with this model ... My multimeter is no longer guaranteed, so I would love to try and troubleshoot it without sending it back to Siglent. I did not receive a response from Siglent Europe when I requested a restoration kit.
By reading this topic, I understood that this kit exists. Can you help me ??
Thank you very much.
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