Siglent SDM3045X - OS crashes

[AlexDel]

Thanks for your support, Rob (from Tautech )!
The recovery was successful and my multimeter is now working.

[johandm_be]

Hi,

My name is Johan, and I live in Belgium. I am the proud owner of Siglent SPD3303X-E, SDG2042X and SDM3045X.

The latter: SDM3045X no longer boots. The symptoms are exactly the same as described in this thread: when i power it on, I get the "Siglent" splash screen, but it does not boot further.

Would it be possible to help me get the firmware recovery package?

Thanks in advance - best regards,
Johan.

[tautech]

Hi,

My name is Johan, and I live in Belgium. I am the proud owner of Siglent SPD3303X-E, SDG2042X and SDM3045X.

The latter: SDM3045X no longer boots. The symptoms are exactly the same as described in this thread: when i power it on, I get the "Siglent" splash screen, but it does not boot further.

Would it be possible to help me get the firmware recovery package?

Thanks in advance - best regards,
Johan.

Welcome to the forum.

Sure, send me a PM with your email.

[JohnInHK]

Hi from Hong Kong.

I'd also like to warmly acknowledge Rob (TauTech) and his excellent support in helping to bring my SDM3045X back to life which was also stuck at the bootup Siglent screen.  Mine was an early model(?) bought February 2018 and didn't respond to front panel USB update. Required the internal SD card recovery.

Thank you very much Rob.

Cheers,
John

[kortatus]

Hi,

I have an SDM3045X with an big problem! -  OS crashes, freezes on splash screen...when i power it on,
I get the "Siglent" splash screen, but it does not boot, can you help me would it be possible to help me get the firmware recovery package?
Thank you very much.

Sorry for my bad english.

Thanks in advance - best regards,

kortatus.

[tautech]

Hi,

I have an SDM3045X with an big problem! -  OS crashes, freezes on splash screen...when i power it on,
I get the "Siglent" splash screen, but it does not boot, can you help me would it be possible to help me get the firmware recovery package?
Thank you very much.

Sorry for my bad english.

Thanks in advance - best regards,

kortatus.

Welcome to the forum

PM sent.

[kortatus]

its alive!, its alive!, its alive, again!!! 

Thank you very much Mr. Rob.!

Thanks for your support.

Thanks in advance - best regards

kortatus.

[Loulou2323]

My DM3045X no longer starts. The symptoms are exactly the same as described in this thread: when I turn it on, I get the "Siglent" boot screen, but it doesn't boot further.

Would it be possible to help me get the firmware recovery package?

Thank you in advance, truthfully yours,

[Ted toto]

Hello,

I have an SDM3045X with the same problem - the operating system freezes, freezes on the home screen.
Please help me
Thank you very much.

[tautech]

Hello,

I have an SDM3045X with the same problem - the operating system freezes, freezes on the home screen.
Please help me
Thank you very much.

Welcome to the forum.

Received your PM, please check yours. 

[Wlandy]

Hi,

Unfortunately I also have the problem that my SDM3045X gets stuck in the start logo. But luckily there is this forum where some people have already been able to fix the problem with the FW recovery package. It would be very nice if someone could provide me with the package.
Thank you very much
Andreas

[Rams]

Hello everyone,

I recently got a used Siglent SDM3045X as a gift from a friend. After I tried to turn it on, the screen only shows the Siglent logo without any changes. I think the problem is like others on this forum. For information according to the serial number my DMM was produced in spring 2019 (code No.8: C3).
I would really appreciate if anyone can help me with this problem.

Thanks in advance
Best regards,

Rams

[tautech]

Hello everyone,

I recently got a used Siglent SDM3045X as a gift from a friend. After I tried to turn it on, the screen only shows the Siglent logo without any changes. I think the problem is like others on this forum. For information according to the serial number my DMM was produced in spring 2019 (code No.8: C3).
I would really appreciate if anyone can help me with this problem.

Thanks in advance
Best regards,

Rams

Rams, send me a PM with your email address.

[Tabz]

Hello, I'm from France and I'm a new member of the club of those having a SDM3045 stuck at boot screen.
I've mailed Siglent at this site :
https://siglentna.com/contact-us/
but no response after two weeks.

I'll send a PM to tautech to beg his help...
Thanks in advance - best regards,
Tabz

[Tabz]

Hello.
Tautech sent me files and saved my multimeter. A great thanks to him.
For info, I've used a very old 512 Mo USB 2.0 stick, originaly FAT32 formatted, for recovery and update.

Tabz

[voltsandjolts]

Hello, I'm from France and I'm a new member of the club of those having a SDM3045 stuck at boot screen.
I've mailed Siglent at this site :
https://siglentna.com/contact-us/
but no response after two weeks.

That's poor service from the NA subsiduary. Also, this seems to be such a common problem that the Siglent mothership should have issued a technical bulletin, along with the necessary rescue instructions and software, all available for download as and when required. That said, Keysight are the masters of NAND corruption and they just give you the bird if you're out of warranty, or not a business.