Products > Test Equipment

Siglent SDM3045X - OS crashes

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voltsandjolts:

--- Quote from: Tabz on February 21, 2024, 12:20:11 pm ---Hello, I'm from France and I'm a new member of the club of those having a SDM3045 stuck at boot screen.
I've mailed Siglent at this site :
https://siglentna.com/contact-us/
but no response after two weeks.

--- End quote ---

That's poor service from the NA subsiduary. Also, this seems to be such a common problem that the Siglent mothership should have issued a technical bulletin, along with the necessary rescue instructions and software, all available for download as and when required. That said, Keysight are the masters of NAND corruption and they just give you the bird if you're out of warranty, or not a business.

Shawn12:
Hi,

It looks like I'm in the same boat. My SDM3045X decided it didn't want to boot when I turned it on yesterday. I'm hoping that I can get some help here since I haven't heard back from Siglent in the US.

Thanks!

kuifje123:
Hi, unfortunately I also experience the boot issue with my SDM3045.
I just sent @Tautech an e-mail, hope to receive the instructions how to resolve this.
Thanks!

Bram

kuifje123:
I contacted Siglent EU as suggested by Tautech.
Fortunately they responded quickly and sent me the recovery files, gladly the unit is working again.

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