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| Siglent SDM3045X - OS crashes |
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| KD9CJX:
Good evening, I recently purchased a Siglent SDM3045X DMM on Amazon (new). Everything worked initially, but after being on for an hour, it seemed to hang up/crash while taking a measurement. I rebooted the device and it worked for a few minutes before crashing again (while taking a reading on a 7.2v battery of all things...) this time it completely locked up. Power button was not operational. So I disconnected the power cable and let it sit for a minute - GOT A BLUE SCREEN OF DEATH! I didn't know Microsoft made DMM (HAHA) So I contacted Amazon and they told me to contact Siglent directly. Waiting for their reply as it's 8pm CST here. Anyone have this issue before? Is it just a firmware issue and could be resolved by updating? I'd just like to send it back as it failed almost immediately out of the box but if it's something silly easy like plugging it into the computer and uploading a new version of the firmware, I might give it a go. 73 Joe KD9CJX |
| BillB:
Joe, I had an SDM3045X that would hang at the Siglent splash screen. It was fixable with a firmware recovery USB key. Your unit's symptoms sound a bit more dire, and my guess is that Siglent NA would tell you to send it to them for repair. :( |
| tautech:
--- Quote from: KD9CJX on November 27, 2019, 01:59:48 am ---Good evening, I recently purchased a Siglent SDM3045X DMM on Amazon (new). Everything worked initially, but after being on for an hour, it seemed to hang up/crash while taking a measurement. I rebooted the device and it worked for a few minutes before crashing again (while taking a reading on a 7.2v battery of all things...) this time it completely locked up. Power button was not operational. So I disconnected the power cable and let it sit for a minute - GOT A BLUE SCREEN OF DEATH! I didn't know Microsoft made DMM (HAHA) So I contacted Amazon and they told me to contact Siglent directly. Waiting for their reply as it's 8pm CST here. Anyone have this issue before? Is it just a firmware issue and could be resolved by updating? I'd just like to send it back as it failed almost immediately out of the box but if it's something silly easy like plugging it into the computer and uploading a new version of the firmware, I might give it a go. 73 Joe KD9CJX --- End quote --- Welcome to the forum. At best depending on which firmware version is installed Siglent in Ohio will share with you USB boot recovery files which should fix it and also update it to a later firmware version but not the latest which was released just a few days ago. Then you need to install the latest version and should have no further issues. You can find it here: https://www.eevblog.com/forum/testgear/siglent-new-bench-dmm-sdm3055/msg2798110/#msg2798110 Otherwise it needs go back to Siglent NA for more advanced recovery techniques or even mainboard replacement, all of which will be under warranty. As much as I understand that buyers get stuff from Amazon for some piece of mind ::) buying from authorized dealers will give you better support if yo should ever need it and likely update the firmware too before dispatch. |
| KD9CJX:
--- Quote from: tautech on November 27, 2019, 05:58:18 am --- Welcome to the forum. At best depending on which firmware version is installed Siglent in Ohio will share with you USB boot recovery files which should fix it and also update it to a later firmware version but not the latest which was released just a few days ago. Then you need to install the latest version and should have no further issues. You can find it here: https://www.eevblog.com/forum/testgear/siglent-new-bench-dmm-sdm3055/msg2798110/#msg2798110 Otherwise it needs go back to Siglent NA for more advanced recovery techniques or even mainboard replacement, all of which will be under warranty. As much as I understand that buyers get stuff from Amazon for some piece of mind ::) buying from authorized dealers will give you better support if yo should ever need it and likely update the firmware too before dispatch. --- End quote --- Thanks - it was running v5.01.01.05 already. But for kicks and giggles I updated it to 5.01.01.05R3. I left it running overnight connected to my DC power supply just to see what happened and it worked fine. So the glitch/crash hasn't happened again. I'm going to run it a couple of days with the new firmware just to see what happens. Besides, Siglent USA isn't going to be open for the Thanksgiving holiday, so that gives it a chance to redeem itself. 73 |
| tautech:
--- Quote from: KD9CJX on November 28, 2019, 03:51:33 am --- --- Quote from: tautech on November 27, 2019, 05:58:18 am --- Welcome to the forum. At best depending on which firmware version is installed Siglent in Ohio will share with you USB boot recovery files which should fix it and also update it to a later firmware version but not the latest which was released just a few days ago. Then you need to install the latest version and should have no further issues. You can find it here: https://www.eevblog.com/forum/testgear/siglent-new-bench-dmm-sdm3055/msg2798110/#msg2798110 Otherwise it needs go back to Siglent NA for more advanced recovery techniques or even mainboard replacement, all of which will be under warranty. As much as I understand that buyers get stuff from Amazon for some piece of mind ::) buying from authorized dealers will give you better support if yo should ever need it and likely update the firmware too before dispatch. --- End quote --- Thanks - it was running v5.01.01.05 already. But for kicks and giggles I updated it to 5.01.01.05R3. I left it running overnight connected to my DC power supply just to see what happened and it worked fine. So the glitch/crash hasn't happened again. I'm going to run it a couple of days with the new firmware just to see what happens. Besides, Siglent USA isn't going to be open for the Thanksgiving holiday, so that gives it a chance to redeem itself. 73 --- End quote --- OK, cool. Version 5.01.01.03 allowed for USB recovery anyways so we could've helped if you got stuck. Now you're on 5.01.01.05R3 there shouldn't be any further issues. Sing out if you have any problems. ;) |
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