Siglent SDM3055 - stuck on boot screen

[Peter_O]

Problem is fixed with the kind support of tautech. 

Thx a lot!   

[JirkaJ]

Hi,

I have an SDM3055 and turned it on this morning to get the dreaded stuck on boot screen issue!  I've my SDM3055 for a couple of years, use it every few weeks, but haven't updated the firmware on it for a good few months.

Help! Would it be possible to get the recovery file please??

[tautech]

Hi,

I have an SDM3055 and turned it on this morning to get the dreaded stuck on boot screen issue!  I've my SDM3055 for a couple of years, use it every few weeks, but haven't updated the firmware on it for a good few months.

Help! Would it be possible to get the recovery file please??

Welcome to the forum.

Sure, send PM with your email address.

[JirkaJ]

Thank you for the help from tautech, he tried to help me, but I have a USB input without power. I have to send it to Siglent service.

[tautech]

Thank you for the help from tautech, he tried to help me, but I have a USB input without power. I have to send it to Siglent service.

Not so fast, check your emails. 

[JirkaJ]

Thank you for your cooperation tautech, he is very willing and communicative in solving my SDM 3055 problem.
We solved everything with the help of an SSD, again the SDM 3055 works as it should.
Once again, I thank this forum, where I got help.
Sorry for the translation.
JirkaJ

[murcielagojoe]

eventually, I could fix my SDM3055 with the valuable hints in this thread.
After re-formatting a 8GB-USB Stick on raspy linux and copying the 1.01.01.19 FW from a rescue-pack of the German Seller Batronix , the recovery on the front USB succeeded.
Now I wanted to further upgrade to the latest FW version, but without success.
After deleting all files on the USB stick, I copied the latest SDM3055_V1.01.01.27R2.ADS to the root of the stick and followed the instructions.
But the progress bar of the upgrade procedure finished in a second and shortly displayed "Update Fail"

An attempt to upgrade in a sequential way with the .ADS file versions following 1.01.01.19 chronological failed in the very same way.
How can I fix this ?
Thanks for any suggestion,
 Joe

[tautech]

eventually, I could fix my SDM3055 with the valuable hints in this thread.
After re-formatting a 8GB-USB Stick on raspy linux and copying the 1.01.01.19 FW from a rescue-pack of the German Seller Batronix , the recovery on the front USB succeeded.
Now I wanted to further upgrade to the latest FW version, but without success.
After deleting all files on the USB stick, I copied the latest SDM3055_V1.01.01.27R2.ADS to the root of the stick and followed the instructions.
But the progress bar of the upgrade procedure finished in a second and shortly displayed "Update Fail"
(Attachment Link)
An attempt to upgrade in a sequential way with the .ADS file versions following 1.01.01.19 chronological failed in the very same way.
How can I fix this ?
Thanks for any suggestion,
 Joe

Welcome to the forum.

1.01.01.19 FW from a rescue-pack

Is the very first recovery pack and now severely outdated.

Latest version we have recovers to V1.01.01.25 which still requires installing V1.01.01.27R2 to get to latest.

Contact us via PM with your email address then send one to Batronix asking them to update their resources.

[tibimakai]

I'm the latest victim of seeing only the splash screen, of my SDM3055.
I would appreciate it a lot, if you can help me out.

Thank you,

Tibor

[tibimakai]

Contacted tautech, and he is on holiday brake until January.
I was advised to ask help from another forum member, who received this software.
I would appreciate it a lot, if somebody would be kind enough to share this software with me.
Thank you in advance.

Tibor

[rf-loop]

You have PM

[tibimakai]

Thank you very much for the prompt help.
I have managed to revive my meter!!
Also upgraded to the latest firmware 27R2.

Now I have to find out, how to get back my Rigol DP711, because has a fan error and the output is disabled.

[fiveseven84]

Hi all,
I know this thread is a bit older, but my SDM 3055 also is stuck @ boot screen.
I already got the USB recovery package from Siglent.eu but it didn't work (also created multiple USB sticks on Linux).

Maybe you can supply me with the mentioned "Magic" Rescue package ?

Thank you very much

[archangel385]

I too am afflicted with this terrible nuisance. SDM3065X stuck on boot screen 
@tautech ... I will send you a PM

[Segasonicfan]

I have an SDS 1102CML... totally corrupted boot, freezes on splash screen.  Factory reset just has it freeze 1-2 seconds after boot...
wondering what I can do to suck up to @tauetech or someone else to get it fixed?

[jeroen]

I had the same issue with my SDM3045X, however I somehow got out of the bootloop by doing the following:
1. Switch off the power supply (or unplug the power cable)
2. Press the on/off button and keep it pressed while switching on the power supply

After this it would boot up and I could install the latest firmware.

[tautech]

I had the same issue with my SDM3045X, however I somehow got out of the bootloop by doing the following:
1. Switch off the power supply (or unplug the power cable)
2. Press the on/off button and keep it pressed while switching on the power supply

After this it would boot up and I could install the latest firmware.

Boot loop or boot freeze ?

Wow, #2 is very interesting and please share more if you can.

[KungFuJosh]

I had the same issue with my SDM3045X, however I somehow got out of the bootloop by doing the following:
1. Switch off the power supply (or unplug the power cable)
2. Press the on/off button and keep it pressed while switching on the power supply

After this it would boot up and I could install the latest firmware.

Boot loop or boot freeze ?

Wow, #2 is very interesting and please share more if you can.

That's interesting. #2 is a common reset feature on some networking equipment and sometimes other devices.

[tautech]

I had the same issue with my SDM3045X, however I somehow got out of the bootloop by doing the following:
1. Switch off the power supply (or unplug the power cable)
2. Press the on/off button and keep it pressed while switching on the power supply

After this it would boot up and I could install the latest firmware.

Boot loop or boot freeze ?

Wow, #2 is very interesting and please share more if you can.

That's interesting. #2 is a common reset feature on some networking equipment and sometimes other devices.

Still, the real question is why a boot loop came about.....maybe a conversion attempt to 3055X-E ? 

[Patoche92]

Hello
I own a Siglent SDM 3055
I have the same problem it is also stuck on the boot screen, it is from 2019 with the latest firmware V1.01.01.27R2 I have tried all the manipulations but nothing helps.
please excuse me for my very approximate English.
This is a google translation
Thanks in advance

[Patoche92]

A big thank you to Tautech who repaired my SDM3055 in less than 1 hour
Excuse my English

[DonB]

Hi,

I have joined the "Stuck on Splash Screen" club for the second time.  The first time Siglent said I had to send my SDM-3055 back to them for repair.

tautech, would you be able to help me?  I don't know what version of firmware is installed but I vaguely remember checking it when I got it back the last time(I think around 11/2019) that it was the latest then.

Thanks!

[jeroen]

I had the same issue with my SDM3045X, however I somehow got out of the bootloop by doing the following:
1. Switch off the power supply (or unplug the power cable)
2. Press the on/off button and keep it pressed while switching on the power supply

After this it would boot up and I could install the latest firmware.

Boot loop or boot freeze ?

Wow, #2 is very interesting and please share more if you can.

That's interesting. #2 is a common reset feature on some networking equipment and sometimes other devices.

Still, the real question is why a boot loop came about.....maybe a conversion attempt to 3055X-E ? 

It just happened after I turned it on after not using it for some time.
I hadn't even thought about updating or changing any software on it (if it ain't broken).
I'm not entirely sure what kind of issue it was and if it is the same problem others have had here.
The meter would boot up after a while, but once the meter screen came up nothing worked anymore.
No controls and no measurements were shown.

[freeky]

Hallo, bin neu im Forum und habe auch das Problem mit dem eingefrorenem Startbildschirm

[Peter_O]

Hallo, bin neu im Forum und habe auch das Problem mit dem eingefrorenem Startbildschirm

Hello freeky
welcome here.
This forum is a global one, so english will help.

Here's freekies post:
"Hello, I'm new here and I face the same problem with the stuck bootscreen."

I can imagine tautech posting you a private note.
(Möglicherweise bekommst Du von tautech eine private Nachricht.)