Author Topic: Siglent SDM3055 - stuck on boot screen (Read 30040 times)

darryl.lawler · « **on:** July 02, 2019, 03:28:46 pm »

Hello and thank you for providing such a great forum. Lots of useful information throughout the whole site.

I have found two other threads addressing this issue, but one is from 2014 and the other from 2016. I wasn't sure if it was proper to resurrect those threads, so here I am.

I have an SDM3055 stuck on the boot screen that is black with white writing "Siglent-Siglent Technologies."

The power turns on the fan and the DMM attempts to boot, but hangs on the boot screen.

I have downloaded the updated firmware, but I am unable to find instructions for updating without access to the display.

I have contacted support@siglent.com, per the instructions on their "After Sales" webpage.

While I was waiting for a response, I was hoping perhaps someone here may have a suggestion.

TIA for any replies and have a great day!

BillB · « **Reply #1 on:** July 02, 2019, 04:57:36 pm »

I had an SDM3045X that had done the same thing, and I was able to recover it using a recovery package provided by tech support.

tv84 · « **Reply #2 on:** July 02, 2019, 05:06:21 pm »

I think member tautech can help.

darryl.lawler · « **Reply #3 on:** July 02, 2019, 07:35:58 pm »

I will try contacting him via PM. Thank you for the suggestion.

tautech · « **Reply #4 on:** July 02, 2019, 08:30:33 pm »

Quote from: tv84 on July 02, 2019, 05:06:21 pm

I think member tautech can help.

Yes possibly I can.

Quote from: darryl.lawler on July 02, 2019, 07:35:58 pm

I will try contacting him via PM.

Got it.

There is a recovery package for the SDM3055 and it's restricted to service centers as we don't want it out in the public arena.
Depending on the FW version installed before the boot freeze the USB package may repair it otherwise the unit must be opened to access the internal SD card slot.

In the first instance contact your local guys in Ohio for help:
North American Headquarters
SIGLENT Technologies America, Inc
6557 Cochran Rd Solon, Ohio 44139
Tel: 440-398-5800
Toll Free:877-515-5551
Fax: 440-399-1211
info@siglent.com
www.siglentamerica.com

Come back and tell us how you get on and if there's problems with getting onto good US tech support maybe I can grease the wheels.

darryl.lawler · « **Reply #5 on:** August 08, 2019, 01:40:12 pm »

Wanted to follow up on this thread and report that it was a very easy fix. Siglent's support was very responsive and their instructions were very clear.

Anyone who needs to perform this recovery . . . be sure you are using an 8GB or smaller USB stick and be sure to format it to FAT32. Those are really the only important details about the process.

Thank you to all of you who stepped in to assist. Greatly appreciated.

Take care and have a great day!

natrium · « **Reply #6 on:** April 26, 2020, 09:21:02 pm »

Hello,

I've got the same problem with my SDM3055 as darryl.lawler. It suddendly refused to boot and stucks at the bootscreen.

I already contacted my local sales office here in germany but didnt receive an answer. I read about the recovery package here in the forum. Is there any change to get this package?

Greetings from germany.

tautech · « **Reply #7 on:** April 27, 2020, 08:20:37 am »

Quote from: natrium on April 26, 2020, 09:21:02 pm

Hello,

I've got the same problem with my SDM3055 as darryl.lawler. It suddendly refused to boot and stucks at the bootscreen.
I already contacted my local sales office here in germany but didnt receive an answer. I read about the recovery package here in the forum. Is there any change to get this package?

Greetings from germany.

Welcome to the forum.

Oh dear that's no good but Siglent Hamburg should fix you up.
If not send me your email via a PM and I can share the tools we have to fix this.

For others reading......keep your firmware up to date !

iamsam · « **Reply #8 on:** May 14, 2020, 08:23:25 pm »

Hi everybody ! I'm new to the forum. I have the same siglent SDM3055 stuck in boot logo. I've only used it twice and boxed it for months. Now my workbench is finally finished , and here I am

I tried to contact Siglent America , but did not get any reply. Hoping somebody could help me here.. Thanks !

tautech · « **Reply #9 on:** May 14, 2020, 09:51:15 pm »

Quote from: iamsam on May 14, 2020, 08:23:25 pm

Hi everybody ! I'm new to the forum. I have the same siglent SDM3055 stuck in boot logo. I've only used it twice and boxed it for months. Now my workbench is finally finished , and here I am I tried to contact Siglent America , but did not get any reply. Hoping somebody could help me here.. Thanks !

Welcome aboard.

I have the recovery tools so send me a PM with your email and we'll sort your problems out.
I need pop out for a bit so it might be a few hours before I'm in touch.

iamsam · « **Reply #10 on:** May 15, 2020, 12:02:36 am »

Yey ! Thank you ! tautech !! will pm u.

Electro Fan · « **Reply #11 on:** May 15, 2020, 03:34:12 am »

What causes this? How often does it occur? Seems like Siglent is aware of it - any chance for a more permanent firmware fix?

tautech · « **Reply #12 on:** May 15, 2020, 04:07:58 am »

Quote from: Electro Fan on May 15, 2020, 03:34:12 am

What causes this?

Old FW not updated.

Quote

How often does it occur?

At random.

Quote

Seems like Siglent is aware of it - any chance for a more permanent firmware fix?

Current FW doesn't have boot freeze issues AFAIK.

Electro Fan · « **Reply #13 on:** May 15, 2020, 04:15:51 am »

Quote from: tautech on May 15, 2020, 04:07:58 am

Quote from: Electro Fan on May 15, 2020, 03:34:12 am
What causes this?
Old FW not updated.
Quote
How often does it occur?
At random.
Quote
Seems like Siglent is aware of it - any chance for a more permanent firmware fix?
Current FW doesn't have boot freeze issues AFAIK.

Cool - Thanks

iamsam · « **Reply #14 on:** May 15, 2020, 02:22:41 pm »

Hi Guys !
My : Siglent SDM3055 is up and running again

, thanks to tautech

tautech · « **Reply #15 on:** May 15, 2020, 02:31:38 pm »

Quote from: iamsam on May 15, 2020, 02:22:41 pm

Hi Guys !
My : Siglent SDM3055 is up and running again , thanks to tautech

No worries, happy to help when I can and glad you got it sorted with just USB recovery which indicates it's a newer unit or had the FW already updated to allow for USB recovery.
Enjoy.

tv84 · « **Reply #16 on:** May 15, 2020, 02:40:58 pm »

tautech is the "SDM3055 Master Resurrector"!

tautech · « **Reply #17 on:** May 15, 2020, 02:45:19 pm »

Quote from: tv84 on May 15, 2020, 02:40:58 pm

tautech is the "SDM3055 Master Resurrector"!

I can do a few other ones too.....but the funny thing is never one I've sold, not ever !

Anyways, no way I can compete with your accomplishments !

tv84 · « **Reply #18 on:** May 15, 2020, 02:51:46 pm »

Quote from: tautech on May 15, 2020, 02:45:19 pm

Anyways, no way I can compete with your accomplishments !

No competition here, just us helping each other member.

advark · « **Reply #19 on:** July 27, 2020, 10:55:19 pm »

Hi everyone,

Just to add my 2 cents to the conversation. I just got my brand new SDM3055. Really happy. Opened the box, checked the manual, plugged the beast, switched the power on and... can't get pass the splash screen!

From what I found so far, it seems to be a known issue for the past... 4 years!!! Are you kidding me? Don't know when mine was "built" but "for those playing along at home" (pun intended!) S/N is SDM35FAC3R0271. According to Siglent's web site the lastest FW is from Nov 2019 and the previous one is from April 2018.

I'm so not impressed.... First Siglent gear I ever bought and I'm probably not gonna get another one. I ordered this gear along with a with a SDG1032X which I haven't received yet because it is BO for next 2-3 week and I'm wondering if I'm not gonna cancel that.

tautech · « **Reply #20 on:** July 27, 2020, 11:22:05 pm »

Quote from: advark on July 27, 2020, 10:55:19 pm

Hi everyone,

Just to add my 2 cents to the conversation. I just got my brand new SDM3055. Really happy. Opened the box, checked the manual, plugged the beast, switched the power on and... can't get pass the splash screen!

From what I found so far, it seems to be a known issue for the past... 4 years!!! Are you kidding me? Don't know when mine was "built" but "for those playing along at home" (pun intended!) S/N is SDM35FAC3R0271. According to Siglent's web site the lastest FW is from Nov 2019 and the previous one is from April 2018.

I'm so not impressed.... First Siglent gear I ever bought and I'm probably not gonna get another one. I ordered this gear along with a with a SDG1032X which I haven't received yet because it is BO for next 2-3 week and I'm wondering if I'm not gonna cancel that.

Drop me a PM with your email address and I can send you the recovery package.
That unit may have old firmware installed which was notorious for boot freezes and later versions seem to have eliminated this.

advark · « **Reply #21 on:** July 29, 2020, 08:14:27 pm »

Hey everyone,

My SDM3055 is ressurected

. Thanks to Tautec

hugo · « **Reply #22 on:** July 30, 2020, 09:17:04 pm »

Quote from: tautech on May 15, 2020, 02:45:19 pm

Quote from: tv84 on May 15, 2020, 02:40:58 pm
tautech is the "SDM3055 Master Resurrector"!

I can do a few other ones too.....but the funny thing is never one I've sold, not ever !

Anyways, no way I can compete with your accomplishments !

What goes around comes around ... it's good karma ...

DSoldano · « **Reply #23 on:** August 01, 2020, 12:38:15 pm »

I now have the same problem. My SDM3055 unit is about 5 years old, worked like a charm up until now. Went to use it yesterday afternoon and it won't get past the boot screen. Anyway I can get the recovery package? I'd hate to wait until Monday to get in touch with the guys in Ohio.

Thanks

Dominick

klausES · « **Reply #24 on:** August 01, 2020, 02:33:02 pm »

Certainly immediately when Tautech is online again and sees this here.
It won't be long before he's online.


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Author Topic: Siglent SDM3055 - stuck on boot screen (Read 30040 times)

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