Siglent SDM3055 - stuck on boot screen

[tautech]

I now have the same problem. My SDM3055 unit is about 5 years old, worked like a charm up until now. Went to use it yesterday afternoon and it won't get past the boot screen. Anyway I can get the recovery package? I'd hate to wait until Monday to get in touch with the guys in Ohio.

Thanks

Dominick

Check your PM's and email.

[DSoldano]

Problem solved - a great round of applause for TauTech - he was extremely helpful (and over a weekend too). It is wonderful to see that such great service exists.

Thank you mate, I am one happy camper, unit is back up and running.

Dominick

[vaclav kamenicky]

Hi,
I have 3 years old oscilloscope Siglent SDS1052DL + and after starting the logo freezes and does not work. Can I ask for recovery packages?

[tautech]

Hi,
I have 3 years old oscilloscope Siglent SDS1052DL + and after starting the logo freezes and does not work. Can I ask for recovery packages?

PM received and returned. Check your inbox.

[tautech]

Hi,
I have 3 years old oscilloscope Siglent SDS1052DL + and after starting the logo freezes and does not work. Can I ask for recovery packages?

PM received and returned. Check your inbox.

Another fixed.   

Keep your firmware up to date guys and gals.

[wdecho]

I have the same problem, Siglent 1052DL+ stuck on boot screen. The scope was out of warranty 2 months when this happened. Tried the math thing without any results.

[tautech]

I have the same problem, Siglent 1052DL+ stuck on boot screen. The scope was out of warranty 2 months when this happened. Tried the math thing without any results.

Welcome to the forum.

Drop the chaps in Ohio an email and they should supply you with a recovery package.
info@siglentna.com

If no joy drop me a PM with your email address.

[Aph]

Wow, sounds like a real common problem!
I too, have one of these (Siglent 1052DL+) just a few months beyond the warranty period.
The Math switch procedure does NOT work. The recovery file does NOT work (got the file right from Siglent).
Does anyone have the correct voltages for the multi-cable that goes from the power supply to the main board?
If it's not that, I will give up... not going to try troubleshooting the main board. I'll just buy another scope... and for sure a different brand!

[tautech]

Wow, sounds like a real common problem!
I too, have one of these (Siglent 1052DL+) just a few months beyond the warranty period.
The Math switch procedure does NOT work. The recovery file does NOT work (got the file right from Siglent).
Does anyone have the correct voltages for the multi-cable that goes from the power supply to the main board?
If it's not that, I will give up... not going to try troubleshooting the main board. I'll just buy another scope... and for sure a different brand!

Welcome to the forum.

Exactly which recovery package have you got ?
USB or SD card ?

Have you got back to Siglent (Ohio I suspect) telling them the recovery didn't work ?

[Aph]

Wow, sounds like a real common problem!
I too, have one of these (Siglent 1052DL+) just a few months beyond the warranty period.
The Math switch procedure does NOT work. The recovery file does NOT work (got the file right from Siglent).
Does anyone have the correct voltages for the multi-cable that goes from the power supply to the main board?
If it's not that, I will give up... not going to try troubleshooting the main board. I'll just buy another scope... and for sure a different brand!

Welcome to the forum.

Exactly which recovery package have you got ?
USB or SD card ?

Have you got back to Siglent (Ohio I suspect) telling them the recovery didn't work ?

Siglent (Ohio) sent me a link for three files to put on a USB stick, attach it to the front of unit, and reboot, etc.
It did not work. When I told them it didn't work, they said I could buy and swap the main board or buy a new unit (both options about the same price!).

Thanks.

[tautech]

Wow, sounds like a real common problem!
I too, have one of these (Siglent 1052DL+) just a few months beyond the warranty period.
The Math switch procedure does NOT work. The recovery file does NOT work (got the file right from Siglent).
Does anyone have the correct voltages for the multi-cable that goes from the power supply to the main board?
If it's not that, I will give up... not going to try troubleshooting the main board. I'll just buy another scope... and for sure a different brand!

Welcome to the forum.

Exactly which recovery package have you got ?
USB or SD card ?

Have you got back to Siglent (Ohio I suspect) telling them the recovery didn't work ?

Siglent (Ohio) sent me a link for three files to put on a USB stick, attach it to the front of unit, and reboot, etc.
It did not work. When I told them it didn't work, they said I could buy and swap the main board or buy a new unit (both options about the same price!).

Thanks.

Really ? 
Contact them again and tell them you need the SDS1000DL+ SD card recovery package.

If they won't play ball drop me your email by PM and we'll get you all fixed up.

[Aph]

Okay, thanks for the info.
I have just emailed them today (can't find a phone number).
We will see what their response is... though they do take their time to respond. 

[Aph]

Hey, Rob,
Thank you for all the help.
My SDS1052DL+ seems to be working fine now!

[hdibani]

Hi I am having the same issue with an SDS 1102CML+
Can someone help with the recovery package?

Thanks

[hdibani]

Another happy Siglent DSO 1102CML+ owner here.
Rob from Tautech is an absolute hero. He helped me recover my DSO.

Thanks a lot Rob for all the help!!

[cnkz]

I own a SDM3055 with
SW Version: 1.01.01.16R2
HW Version: 02-00-00-12-00

I just wanted to make a FW update and found the front USB not working. It is the second time i am using that USB interface, i had already done one FW update before. Therefore i guess it is a FW issue?

I disassembled the device already but there is no obvious issue with the front USB, all 4 wires are working from front-connector to the main-PCB.

I am wondering if an SD Card recovery might help?

[tautech]

I own a SDM3055 with
SW Version: 1.01.01.16R2
HW Version: 02-00-00-12-00

I just wanted to make a FW update and found the front USB not working. It is the second time i am using that USB interface, i had already done one FW update before. Therefore i guess it is a FW issue?

I disassembled the device already but there is no obvious issue with the front USB, all 4 wires are working from front-connector to the main-PCB.

I am wondering if an SD Card recovery might help?

It could be the USB stick you use.
The SDM should first recognize a USB stick is connected and place a USB symbol on the display.
Does it do this ? If not check with other USB sticks.

USB sticks for FW updates need be formatted in FAT32 and 8GB or smaller.
Copy the FW update .ADS file to the root of the drive and select it from the file manager and Open/Run it.

[Vinylitic]

Hello TO All... New member here...
Tautech... I’m hoping you can help me... I have a Siglent SDM3055 stuck on the boot screen. It was last calibrated March-03-20, so I am assuming it has a most recent firmware. I understand you have helped many members here on eevblog. Although, I am am a new member, I was hoping you could help me as well with a Recovery Package..? Your assistance would be greatly appreciated.
Thank you.

[tautech]

Hello TO All... New member here...
Tautech... I’m hoping you can help me... I have a Siglent SDM3055 stuck on the boot screen. It was last calibrated March-03-20, so I am assuming it has a most recent firmware. I understand you have helped many members here on eevblog. Although, I am am a new member, I was hoping you could help me as well with a Recovery Package..? Your assistance would be greatly appreciated.
Thank you.

Welcome to the forum.

PM received and returned and email sent.

[Vinylitic]

Thank You Thank You Thank You...!
Your warm welcome and assistance is VERY much appreciated....
"tautech" saves the day again..!   

[MitchellBaldwin]

Now I have the same problem - finding my way here I see hope.  PM sent to tautech and email off to Siglent...

[AlexDel]

Hi,

I have an SDM3045X with the same problem -  OS crashes, freezes on splash screen.
Can you help me?
Thank you very much.

[eurolmobilesg@gmail.com]

Hello,

I've got the same problem with my SDM3055 as darryl.lawler. It suddendly refused to boot and stucks at the bootscreen. 
I already contacted my local sales office here in germany but didnt receive an answer. I read about the recovery package here in the forum. Is there any change to get this package?


Greetings from germany.

My siglent stays in the logo, it is sdm3055, who can help me, I live in Uruguay, how can I recover it?
Welcome to the forum.

Oh dear that's no good but Siglent Hamburg should fix you up.
If not send me your email via a PM and I can share the tools we have to fix this.

For others reading......keep your firmware up to date !

[aheid]

Seems my SDM 3055 joined the crowd 

I bought the unit in february in 2019, and it had the most up-to-date firmware then (I distinctly recall checking). I'm also fairly sure I updated the firmware at least once since then, which leads me to suspect I have at least 1.01.01.16R2 on it. However I'm not 100% certain.

edit: never mind, didn't fully read the flashing instructions. Seems I need recovery package then?

[aheid]

Seems my SDM 3055 joined the crowd 

Thanks to some prompt and excellent assistance from tautech, the unit is now alive again. 

I ended up having to do the internal SD-card recovery route, not ideal. However, having gotten it back alive I noticed that the DMM did not recognize my USB drive! 

In Windows everything was just fine, and I repartitioned it several times, including a full "plain" partition (FAT32 all times).

edit: after trying to use my brain for a bit, it hit me. The pen drive was using GPT. I followed this[1] guide (using diskpart, GUI option was not available) to turn it back to MBR and now the DMM recognizes the USB drive.

To upgrade the firmware I ended up using the same SD-card I used for recovery, but with a USB card reader. Somehow it wouldn't let me jump straight from the .19 version (from the recovery image) to the latest .22R1 version, had to do a trip via .20 first.

[1]: https://docs.microsoft.com/en-us/windows-server/storage/disk-management/change-a-gpt-disk-into-an-mbr-disk