Products > Test Equipment
Siglent SDM3350 freezes on boot
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falstaff.ae:
Hello community.

After months of enjoying reading the forum and being overwhelmed by your knowledge, I finally need your advice on an issue I have with one of my digital multimeters.

Around 2.5 years ago I bought a Siglent SDM3550 DMM. It worked fine, but after being shutdown for a period of several months it is unable to boot. When I turn it on it gets to the point where it shows the Siglent logo and stays there forever. I have read that this is a common problem of this model and it might be needed to send it back to the technical service. As I am based in Europe, and we are in the middle of this coronavirus madness where is difficult to get out or to move things, I am wondering if there is a procedure or recovery method I can try to make it back into service.

Many thanks in advance.
Juan.
tautech:
Welcome to the forum.

Yes it sound like the boot freeze in models that have not had their firmware updated.
We now have a couple of recovery packages to help that we can share privately so the unit does not need to be returned to a service center.

We have USB recovery we try first then SD card recovery if that fails however the unit needs be opened to gain access to the SD card slot.

Send me a PM with your email address.
falstaff.ae:
Thank you!

I followed your advice and I was able to recover the unit.

Thanks again.
TerraHurtz:
Do you know if this works for the SDM3055 also?  Mine just started doing the same thing.  I think the unit is from early 2018.
tautech:

--- Quote from: TerraHurtz on March 17, 2020, 08:38:54 pm ---Do you know if this works for the SDM3055 also?  Mine just started doing the same thing.  I think the unit is from early 2018.

--- End quote ---
Contact me via PM with your email.
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