Hello,
I got a new SDS5034X scope with 500 MHz promotion upgrade. Everything seems working fine, the only issue is that I cannot get the remote control panel using the web browser interface working at all. I tried all the resets to factory defaults, but still not solution. IP Config settings is at Automatic, the modem/router has the VNC 5900 port forwarding enabled. I can do everything from the web interface, send SCPI commands, change LAN configuration, but Instrument Control tab is empty and only the 4 arrow icon to go to full screen mode is present. I tried Chrome, Edge, and Waterfox Classic browsers with no functionality difference in between them.
I also tried to use TightVNC and RealVNC viewers to connect to the scope directly but in both cases the VNC connection was refused or timed out. It looks like the VNC server is not running on the scope. TightVNC reported that "No connection can be made because the target machine actively refused it".
I also tried the EasyScopeX, even though its compatibility with SDS5000X series seems not to be advertised by Siglent. It works well, I can do everything, the only thing which does not is when I tried the Virtual Panel button -- the response was "The feature is no supported!"
Did anybody get the remote control panel working using the web browser on SDS5000X series? I have not tried to connect the Ethernet cable directory to the computer yet, I need to get the proper cable.
Any help is appreciated.
Thanks.
Martin